About Tails of the City - Doggy Daycare and Boarding
Reviews for Tails of the City - Doggy Daycare and Boarding
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proof of vaccination required all staff fully vaccinated women-owned
Tails of the City offers daycare and boarding services for dogs. Their facility features a large, off-leash play area with toys, K9 Ballistics couches, and cozy areas for resting. They provide 24/7 staffing for boarding, neighborhood walks, and special treats as add-ons. Meal feedings and medication administration are included in the service, without extra charges. While some customers praise the friendly and professional staff, and report their dogs enjoying the daycare, others have expressed concerns. Certain reviewers describe a tense and poorly managed environment with an unpleasant odor. They report their dogs appeared unhappy after daycare and cite instances of staff yelling at dogs and using water bottles as punishment. Further complaints include a lack of transparency with pricing and reporting, as well as concerns about cleanliness and hygiene. Reviewers have also pointed out a lack of daily updates and camera access during boarding stays.
My boyfriend and I have been customers for a couple years now. Over the last few months we decided not to use the daycare and Boarding services anymore. The environment seems very tense, mismanaged, and literally smells bad. If reviews were based on grooming, it would be 5 stars, because we absolutely love Parker. We will continue to see Parker for grooming services but the atmosphere of the daycare seems to have gotten worse as of late. The employees seem overburdened, our dog is unhappy after daycare, and our most recent visit we overheard employees yelling at dogs. While we were waiting they brought out a wet dog and when the owner asked why the dog was wet, they were...read full review
The place smells horrible. Need to hold my breath as soon as you open the door to the staircase. I'm not sure how other people can leave their dogs there except maybe for the convenient location. The reason for the low rating mostly is because 1) they didn't refund my deposit though it was adjusted 7 days before the boarding date. 2) they left it as a credit which apparently expires with no notice. 3) the report cards are lacking much detail. And it's not updated daily. 4) lack of pictures and updates during the stay. No cameras. 5) my dog was picked up by a friend who showed me he had dried poop on his butt. So they really don't care. 6) NO INVOICE RECEIPTS nothing emailed and no cost on the reservations shown on the portal. My dog did a few half day stays before the long boarding. Luckily my friend could watch him and he only had to stay 3 nights. I should've known this place wasn't good for him when he was so scared to go back and would try to pull away whenever we went near the place. Took him to Downtown Dog Lounge SLU instead and they have a separate space for senior dogs, free live cameras in play areas, and extremely clean and sanitary conditions. The farther distance is worth is.
Great flexibility if you want to board or just need to drop off your pup for a few hours. Even though it’s all indoors there’s lots of room to roam and my pup is always excited to get there.