About Progressive Comfort Solutions
Progressive Comfort Solutions is a licensed, bonded, and insured heating and electrical contractor in the Greenwood neighborhood of Seattle, WA. They are known for their dedication to customer satisfaction and their focus on integrated energy efficiency. The business is the premier Mitsubishi ductless mini-split Master Installer for Seattle City Light, helping residential and commercial clients reduce utility costs and environmental impact with Mitsubishi equipment. Customers have praised their experience working with Progressive Comfort Solutions, highlighting their helpful and communicative approach, even years after installation. The installation process is quick and easy, including through a brick exterior, with the team being professional, personable, and thorough. Suraj Lobo, who manages the company, is involved in almost everything and is known for his open, transparent approach. The team begins each day with stretching and work plan discussions, which clients appreciate. Although occasional delays can occur due to unforeseen circumstances, the company communicates well and works to complete jobs promptly. Many customers highly recommend them for ductless systems or other energy-efficient solutions. Recent reviews mention Suraj’s politeness, knowledge, and honesty during consultations, including advising against unnecessary expansions and providing helpful recommendations. Clients also shared positive experiences replacing gas furnaces with heat pumps, emphasizing the team's expertise and confidence in Mitsubishi's reputation. Despite occasional manufacturing issues and follow-up trips, the team demonstrated dedication and effort to resolve problems, boosting customer trust. Customers report that the systems perform well, keeping homes cooled and heated as desired, and express confidence in recommending Progressive Comfort Solutions for heat pump installations.
I recently had Progressive Comfort Solutions install a heat pump system in my house to replace the original in-floor radiant heating. My house is 3 floors, with a “great room” main floor, a big bonus room downstairs, and four bedrooms on the top floor. We spec’ed out a system with two outdoor units and six indoor units (what I expected). Their quoted price was significantly better than the other bids I received, for essentially the same equipment (Mitsubishi, slightly different capacities on some of the indoor units). Progressive is a small company with really good people; I liked all of them, and they were all very personable, happy to keep me informed of what was going on, and involved me in any decisions that needed to be made. We figured out together the best indoor unit placement and conduit routing that minimized the visual impact and optimized the indoor unit locations for best effectiveness. I was very happy with the way that all went. They were also careful when working inside to protect the floor and furniture, and to thoroughly clean up after themselves. Suraj Lobo runs the company and is involved in practically everything. He did the initial site visit and estimate, and he was present and working for much of the installation work. Very easy to work with, very open and transparent. He clearly cares about his team a lot and was careful to watch out for their safety (it was cold and icy outside). Suraj’s team does something very unusual: they start every morning with stretching/calisthenics for a few minutes while they talk through the day’s work plan, which I’m sure reduces their workplace injuries. They asked whether there was a place inside my home where they could do this, and I was happy to oblige. That said, there were a couple of frustrations that came with working with a small company. One of the key guys on the installation team came down with the flu, which set the completion of the work back a couple of days. Suraj also had a family emergency that also caused some delays. The weather also did not cooperate, which is not something under their control. But they were very communicative about what was going on and their plan for finishing the job as quickly as possible. Suraj, for all of his strengths, took over a week to get me an estimate. Also when he did the walk-through to prepare the estimate, he didn’t take notes as he walked around – didn’t even have a clipboard or a measuring tape to size up rooms. I assume he wrote extensive notes as soon as he got back in his van. It was a bit off-putting at the time because it sort of gave the impression that he wasn’t serious, but the estimate I got had all the details right so I guess it works for him. Overall I am very happy with the job they did – and the price. The system is working well. They were also very prompt about scheduling the inspector to come out and complete the plumbing and electrical inspections. I like supporting small companies, even knowing that they too have their frustrations sometimes (just a different set than large, faceless corporations).
We had our ductless heating and air conditioning system installed over 4 years ago. Suraj was very informative and supportive. They offer competitive pricing, timely work and the system has been great for our home. We love having the air conditioning. And the units are inconspicuous. We are planning to work with them again in our next home.
Suraj and his team made the installation of 4 units look easy. Our house is a favorite during the heatwaves and smokey season in Seattle now. Would recommend heartily!