About Planet Fitness

Planet Fitness is dedicated to creating a welcoming environment for all fitness enthusiasts. With over 2,400 locations, it promotes Big Fitness Energy™, helping members feel energized and motivated. Reviewers highlight the friendly and helpful staff, with specific praise for Nate and his exceptional customer service. Many members feel welcomed and motivated to return due to the supportive atmosphere. The facilities are clean, and the equipment appears new, enhancing the workout experience. However, some locations may be smaller and busier, leading to waits for certain machines. Liam and Daniel also received commendations for their kindness and quick assistance when a member lost their phone. Overall, Planet Fitness is a supportive space for individuals looking to improve their fitness in a positive atmosphere.

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Reviews for Planet Fitness

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Dec 2025
The team consistently demonstrates a high level of customer service. Their friendly demeanor is always appreciated by patrons. I recall a personal experience where a misplaced item was promptly recovered. The staff were very helpful in ensuring its safe return. This dedication to guest satisfaction is truly commendable.
Dec 2025
Manager Kayla is a great manager, she helped me with an issue I had on my account & she was amazing from beginning to end displaying great customer service. I also remember her from working so long at the Pasco location! You have a great one
Dec 2025
I love Planet Fitness and the staff is great. I like using the Circuit Training area. Often, people will come into the Circuit training area and sit on a machine texting past the time and mess up the rotation for those of us who are following the program. When I get strong enough I will carry these people out of the area and put them on the appropriate machine where they can sit and text. Thanks Planet Fitness!