If you are considering seeking treatment from this business, please consider my experience with them. I was injured in an auto accident in August of 2022. After a couple of months of trying to heal on my own. I sought therapy at a place in Northgate, called PT Solutions. After a couple of months of treatment there, I was getting no improvement at all with my symptoms. Also, after countless request, they would never provide information about my billing. Eventually, I learned from my insurance company that, PT Solutions was billing my insurance company at approximately $525.00 per visit. When they clearly had a sign posted in their lobby stating that visits were $125.00 a visit. Later amended to $ 140.00 per visit. I immediately discontinued my treatment there. In the following month or so I got treatment at a local therapy office. On Whidbey Island. The therapy was more advanced than at PT Solutions and the therapist charged me $125.00 per visit. However, I decided that I needed more extensive treatment. After doing some online research. I found Olympic Spine and Sports and they had good reviews. I contacted the office's principals, Lee and Mark Shelly. I thoroughly explained to them what had happened at PT Solutions. Also, that I did not want any of my insurers to be billed for anything. That I would be paying for any treatment out of my own pocket. They made space for me on their calendar and I went in for my initial consultation in early January. I paid for the consultation and the x-rays on that day. A few days later we agreed on a treatment plan and the cost. I visited them a couple of times a week for the next few months. At the time my initial plan expired I told Mark, that even though I felt like I was about 50 percent better. I was going to discontinue my treatment there. Due to the fact that my recovery didn't seem like a value as compared to the quality of my improvement. He stated that he could lower the cost of my treatment by a large percentage, if I continued my treatment. We agreed on a plan and cost and continued being seen there. Two thirds of the way through this second plan I discontinued the treatment. As the level of my improvement just wasn't making much progress. A few weeks later I recontacted them in order to inquire about getting a refund for the final third of my prepaid treatments. I was told by their billing manager that it wasn't part of the company's policy, to refund for unused visits. I decided to just let it go. About a year later my attorney reached out to Olympic Spine and Sports requesting my treatment history and my billing history. They should have sent them the requested treatment history and notification that all of my treatment cost were paid in full by me. Instead, they created an entirely new billing history stating that they were owed several thousands of dollars for my already prepaid treatment. Then presented false and fraudulent billing statements to both of my insurance companies. As I don't ever want anyone to be victimized by this company as I have been. I just wanted to make this public information. I did try to resolve these issues with the company directly. Their response was that they were, "Offended". Brian
Greg Besancon
Feb 2024
Greg BesanconMt. Vernon, WA“I’m moving so much better on the basketball court.”I experienced back pain for seven years, knee problems for 10 years and nerve problems in my feet for about four years. My back would be incredibly sore sitting or making quick movements, my knees made stairs difficult, and I had burning sensations in both of my feet. I tried lots of different treatments including acupuncture, chiropractic, supplements, and gabapentin. After two treatments at Olympic, I noticed improvement. Now, I’m living with far less pain in my back, knees, and feet! I can sit and bend without giving it a second thought, I can run up and downstairs, and move much more freely playing sports. I’m moving so much better on the basketball court that I must rethink how I play. I can do moves now that I used to do but had to give up. It’s fun to see my progress. I could not ask for a better staff! Everybody was very helpful and accommodating, I was always greeted with a smile and hello, and they remembered my name. Dr. Shelley is very knowledgeable, and he dove right into a plan of action. I didn’t feel as though I was getting the runaround, like I have at other offices. The treatment at Olympic is unique in that they were able to treat several issues all at the same time.
Jeff Pace
Feb 2024
I was experiencing pain in the left hip that was radiating all the way down into my legs. Tightness going down to my left big toe. My X-Rays showed a pinching of the sciatic nerve at L5. These pains have been very severe for the past 6 months but have been dealing with them since my teens. I couldn’t sleep at night and couldn’t even turn over or get out of bed. I have been getting different chiropractic care for years and seen orthopedics, even received steroid shots in L5 region with no real results or lasting effects. After tuning into the radio one day, I heard Dr. Shelley talking about his clinic, so I figured I’d give it a try. After roughly two months I began to feel the results and started to feel much better. At this point my hip pain has resided and have no tingling down the leg or anything in between. I am back to exercising, walking, and playing pickleball, I’m back to full activity with no pain at all, and everything from work to household tasks are more enjoyable, while not complaining to my wife is great. The staff at Olympic Spine are all very nice, always in a good mood, I really enjoyed my visits to the clinic. They provide a wide range of great therapies though it was slightly difficult to discern which therapy was the most effective.
David Haley
Jan 2024
“I saw the quickest and best results with this therapy” (Pressure Wave with Trigenics)I was having lower back pain and hip issues that were so severe it was tough to get to sleep every night, walk, work out, or even get comfortable sitting. I was a patient in the past, so when I started experiencing new symptoms, I knew who I needed to see, and it was Dr. Shelley and his team, they are the best! I was able to noticeably feel better after just one visit, I can now sleep, work out, and sit without pain. I am so thankful for the change in the quality of my life, getting back to a point of pure comfort. I’m able to live without pain, and that is the best gift in life! Now I’m confident and I can move without restrictions. The staff truly cares about your progress and always keeps you on track and progressing. If it is recommended that you try the pressure wave therapy, this is a no brainer! I saw the quickest and best results with this therapy.I was experiencing low back pain that left me exhausted each day. I would only be able to sleep for 1 ½ hours at a time, I could not sit down without pain, stand without pain and the worst was to lay down - , and the pain throughout the day would drain my energy. One evening in the middle of the night I woke up with such bad low back pain, tingling all the way down my lower left side, I thought I was having a heart attack. My low back pain radiated down my left leg it was like hot needles were stabbing and burning me. Within 2 weeks of treatment, I was back to normal sleeping. I would say that all my pain is better, and I am back to being able to walk, sit, and be more mobile. What is so special to me about the care here at Olympic Spine & Sports Therapy with the amazing Dr. Mark Shelley and his full incredible, caring, awesome staff - was how fast it worked! It saved me from getting surgery! Truly thank you for giving me my health back! Olympic Spine & Sports Therapy - makes you feel right - just come walk in, if you are suffering from pain - let them help you! best gift we have is health - and that is their goal! Thank you all to the amazing staff, Jenny at the front desk, to Dr. Peter Choo adjusting your back, stretching you - to Mitchell Stuart following up with you - confirming you are doing the home stretch and treatments! Best part is they truly care! their entire team at Olympic Spine & Sports Therapy! you are AWESOME!
KAL EGGERS
Oct 2023
I was experiencing intense sciatica shooting down both of my legs, I couldn’t find any positions that relieved the intense pain. This had been affecting me for a little over two months. Thanks to a friend’s recommendation I came to Olympic and started to feel better right away! My pain has reduced significantly since starting treatment. I am finally feeling back to normal. Now I can mow the lawn, weed, and do all the activities I love like mountain biking, walking, and riding my motorcycle. The people in my life are thrilled to see my progress, I’m back to routine events with my wife and family. I just finished up a 1650mi trip on my motorcycle and did a lot of exercise while I was on the trip and had an awesome time, pain free! The staff are all dedicated to helping everyone that comes in and seeing that they can get back to living the best life possible. Therapy was carefully calculated to get me back to a life without pain, it would not have been possible without Olympic, they are the
Jim H
Oct 2023
I was having totally debilitating, and extreme pain in my hip going down to my knee for about two months. At times I couldn’t walk, barely sleep, and took multiple painkillers each day just to get by. I tried all sorts of different treatments including L-3-5 facet injections, ice, heat, and physical therapy. After seeing some ads online, I decided to get a consultation at Olympic, and I’m so happy I did! I saw immediate relief after starting treatment. I felt they looked at my specific, personal needs for healing. By combining the treatments, paired with my home exercises, I have a plan to remain healthy and mainly pain free. I can now get back to playing with my grandson, traveling, hiking, doing household chores, or spending time with my friends. The staff are extremely helpful, always trying their best for your comfort, healing, with a desire to help anyway they can, so nice to be around.
Diane Hawkins
Oct 2023
Diane H.Mill Creek, WAOff and on for the past several years I have been dealing with foot and calf pain, and roughly six to eight months ago, low back pain came into the picture. It made it difficult to sit or stand for prolonged periods of time and even woke me up out of my sleep. I’ve tried a myriad of different therapies, seen other specialists as well as muscle relaxers and to manage the symptoms. I am all for exhausting all other therapies before surgery or injections, I work out daily, stretch and ice as needed. I’ve tried different chiropractors, massage therapists, acupuncturist and didn’t get much relief or results. My mother went into the care of Dr. Shelley about thirty years ago and so I have known about his practice for a while and knew where to go. After starting care at OSSPS I saw remarkable improvements about three weeks into care. I went on a trip about four weeks into care and was surprised by how I was able to maintain my progress and not regress. I can work out, run, weightlift and I am slowly increasing my weight and adding back some of the exercises that I had to stop due to the back pain. I can stretch and do my exercises to alleviate the any tightness that I experience while working as a nurse. I can care for my patients without hurting all day long, my goal is to slowly get back to playing soccer and getting back to all my workouts. This therapy also gave me an all-new awareness of my body, really allowing me to understand my weaknesses and work on them safely. The staff are exceptionally caring, great at personalizing treatment depending on the patient and their individual needs. I have been blessed to be able to continue my active lifestyle, career and spending time with my children, that is essential to me.
jeff oen
Oct 2023
For the past two to three years, I have been experiencing numbness and burning in my feet as well as my low back. It made me want to just sit in my chair all day and relax, because my feet were hurting all the time. And my back was hurting to the point where I couldn’t go out and do anything that I wanted to. I didn’t need to find any other treatments other than this one, I heard the ad on the radio and thought I might as well give it a try. After about three weeks I began to feel better, and now I am pain free with just small areas of numbness. Thanks to the treatment here OSSPS I can do whatever I want, whenever I want, work is great, and I can complete all my chores without pain. I can return to doing what I love, hiking and hunting and do not have to worry about falling or having any discomfort in my feet. The treatment here really works, and I couldn’t ask for a better group of people to work with, they all should get a raise!
Pedro Rivera
Sep 2023
“I am a nurse, and it was beginning to affect my ability to do my job well”For the past two to three years, I have been experiencing low back pain as well as neck pain that shoots down my left shoulder, with some tingling and numbness in my hand and fingers sometimes lasting hours. When it was at its worst, I had to resort to muscle relaxers to find relief and it even caused me to miss work from time to time. I am a nurse, and it was beginning to affect my ability to do my job well. I have tried a few different therapies to try and get better and get some relief like acupuncture, massage, ice, and heat with no real lasting effects. Almost immediately after my first treatment I started feeling better. My lower back pain is nearly gone and the sensation in my arm and neck has greatly improved! I am so much more comfortable doing my day-to-day tasks and activities. I can provide better care and perform my work tasks with proper body mechanics, which is making all the difference. My partner was concerned for my health and overall improvement, but now we are comfortably getting back to working out, lifting programs, hiking, and camping! Olympic has such a friendly staff that really listen to your needs and concerns and give great feedback. The overall treatment that they provide is really well thought out. It felt like every treatment was created to meet my needs, and I quickly felt great improvement!
Mary Solinger
Jun 2023
My neck was locked up and I could barely hold my head up. All the muscles in my shoulder would spasm and shoot pain down my arm for about a month or so. I couldn't sleep and would just whine through the night. I resorted to muscle relaxers, anti-inflammatories as instructed, as well as a few cannabis balms, tinctures, and edibles to no avail. I've already had Fusion Surgery and wanted to avoid that again at all costs. After being stuck in the vicious cycle trying to get help from other sources, I was able to find relief after the first day of treatment at Olympic Spine. I am now able to get back to the activities I love spending time with my grandson, completing household tasks and working on the computer as long as I need. I know that my husband is thrilled to not see me suffering through it and now I can pick up my projects and crafts again!
Brian A.
If you are considering seeking treatment from this business, please consider my experience with them. I was injured in an auto accident in August of 2022. After a couple of months of trying to heal on my own. I sought therapy at a place in Northgate, called PT Solutions. After a couple of months of treatment there, I was getting no improvement at all with my symptoms. Also, after countless request, they would never provide information about my billing. Eventually, I learned from my insurance company that, PT Solutions was billing my insurance company at approximately $525.00 per visit. When they clearly had a sign posted in their lobby stating that visits were $125.00 a visit. Later amended to $ 140.00 per visit. I immediately discontinued my treatment there. In the following month or so I got treatment at a local therapy office. On Whidbey Island. The therapy was more advanced than at PT Solutions and the therapist charged me $125.00 per visit. However, I decided that I needed more extensive treatment. After doing some online research. I found Olympic Spine and Sports and they had good reviews. I contacted the office's principals, Lee and Mark Shelly. I thoroughly explained to them what had happened at PT Solutions. Also, that I did not want any of my insurers to be billed for anything. That I would be paying for any treatment out of my own pocket. They made space for me on their calendar and I went in for my initial consultation in early January. I paid for the consultation and the x-rays on that day. A few days later we agreed on a treatment plan and the cost. I visited them a couple of times a week for the next few months. At the time my initial plan expired I told Mark, that even though I felt like I was about 50 percent better. I was going to discontinue my treatment there. Due to the fact that my recovery didn't seem like a value as compared to the quality of my improvement. He stated that he could lower the cost of my treatment by a large percentage, if I continued my treatment. We agreed on a plan and cost and continued being seen there. Two thirds of the way through this second plan I discontinued the treatment. As the level of my improvement just wasn't making much progress. A few weeks later I recontacted them in order to inquire about getting a refund for the final third of my prepaid treatments. I was told by their billing manager that it wasn't part of the company's policy, to refund for unused visits. I decided to just let it go. About a year later my attorney reached out to Olympic Spine and Sports requesting my treatment history and my billing history. They should have sent them the requested treatment history and notification that all of my treatment cost were paid in full by me. Instead, they created an entirely new billing history stating that they were owed several thousands of dollars for my already prepaid treatment. Then presented false and fraudulent billing statements to both of my insurance companies. As I don't ever want anyone to be victimized by this company as I have been. I just wanted to make this public information. I did try to resolve these issues with the company directly. Their response was that they were, "Offended". Brian
Greg Besancon
Greg BesanconMt. Vernon, WA“I’m moving so much better on the basketball court.”I experienced back pain for seven years, knee problems for 10 years and nerve problems in my feet for about four years. My back would be incredibly sore sitting or making quick movements, my knees made stairs difficult, and I had burning sensations in both of my feet. I tried lots of different treatments including acupuncture, chiropractic, supplements, and gabapentin. After two treatments at Olympic, I noticed improvement. Now, I’m living with far less pain in my back, knees, and feet! I can sit and bend without giving it a second thought, I can run up and downstairs, and move much more freely playing sports. I’m moving so much better on the basketball court that I must rethink how I play. I can do moves now that I used to do but had to give up. It’s fun to see my progress. I could not ask for a better staff! Everybody was very helpful and accommodating, I was always greeted with a smile and hello, and they remembered my name. Dr. Shelley is very knowledgeable, and he dove right into a plan of action. I didn’t feel as though I was getting the runaround, like I have at other offices. The treatment at Olympic is unique in that they were able to treat several issues all at the same time.
Jeff Pace
I was experiencing pain in the left hip that was radiating all the way down into my legs. Tightness going down to my left big toe. My X-Rays showed a pinching of the sciatic nerve at L5. These pains have been very severe for the past 6 months but have been dealing with them since my teens. I couldn’t sleep at night and couldn’t even turn over or get out of bed. I have been getting different chiropractic care for years and seen orthopedics, even received steroid shots in L5 region with no real results or lasting effects. After tuning into the radio one day, I heard Dr. Shelley talking about his clinic, so I figured I’d give it a try. After roughly two months I began to feel the results and started to feel much better. At this point my hip pain has resided and have no tingling down the leg or anything in between. I am back to exercising, walking, and playing pickleball, I’m back to full activity with no pain at all, and everything from work to household tasks are more enjoyable, while not complaining to my wife is great. The staff at Olympic Spine are all very nice, always in a good mood, I really enjoyed my visits to the clinic. They provide a wide range of great therapies though it was slightly difficult to discern which therapy was the most effective.
David Haley
“I saw the quickest and best results with this therapy” (Pressure Wave with Trigenics)I was having lower back pain and hip issues that were so severe it was tough to get to sleep every night, walk, work out, or even get comfortable sitting. I was a patient in the past, so when I started experiencing new symptoms, I knew who I needed to see, and it was Dr. Shelley and his team, they are the best! I was able to noticeably feel better after just one visit, I can now sleep, work out, and sit without pain. I am so thankful for the change in the quality of my life, getting back to a point of pure comfort. I’m able to live without pain, and that is the best gift in life! Now I’m confident and I can move without restrictions. The staff truly cares about your progress and always keeps you on track and progressing. If it is recommended that you try the pressure wave therapy, this is a no brainer! I saw the quickest and best results with this therapy.I was experiencing low back pain that left me exhausted each day. I would only be able to sleep for 1 ½ hours at a time, I could not sit down without pain, stand without pain and the worst was to lay down - , and the pain throughout the day would drain my energy. One evening in the middle of the night I woke up with such bad low back pain, tingling all the way down my lower left side, I thought I was having a heart attack. My low back pain radiated down my left leg it was like hot needles were stabbing and burning me. Within 2 weeks of treatment, I was back to normal sleeping. I would say that all my pain is better, and I am back to being able to walk, sit, and be more mobile. What is so special to me about the care here at Olympic Spine & Sports Therapy with the amazing Dr. Mark Shelley and his full incredible, caring, awesome staff - was how fast it worked! It saved me from getting surgery! Truly thank you for giving me my health back! Olympic Spine & Sports Therapy - makes you feel right - just come walk in, if you are suffering from pain - let them help you! best gift we have is health - and that is their goal! Thank you all to the amazing staff, Jenny at the front desk, to Dr. Peter Choo adjusting your back, stretching you - to Mitchell Stuart following up with you - confirming you are doing the home stretch and treatments! Best part is they truly care! their entire team at Olympic Spine & Sports Therapy! you are AWESOME!
KAL EGGERS
I was experiencing intense sciatica shooting down both of my legs, I couldn’t find any positions that relieved the intense pain. This had been affecting me for a little over two months. Thanks to a friend’s recommendation I came to Olympic and started to feel better right away! My pain has reduced significantly since starting treatment. I am finally feeling back to normal. Now I can mow the lawn, weed, and do all the activities I love like mountain biking, walking, and riding my motorcycle. The people in my life are thrilled to see my progress, I’m back to routine events with my wife and family. I just finished up a 1650mi trip on my motorcycle and did a lot of exercise while I was on the trip and had an awesome time, pain free! The staff are all dedicated to helping everyone that comes in and seeing that they can get back to living the best life possible. Therapy was carefully calculated to get me back to a life without pain, it would not have been possible without Olympic, they are the
Jim H
I was having totally debilitating, and extreme pain in my hip going down to my knee for about two months. At times I couldn’t walk, barely sleep, and took multiple painkillers each day just to get by. I tried all sorts of different treatments including L-3-5 facet injections, ice, heat, and physical therapy. After seeing some ads online, I decided to get a consultation at Olympic, and I’m so happy I did! I saw immediate relief after starting treatment. I felt they looked at my specific, personal needs for healing. By combining the treatments, paired with my home exercises, I have a plan to remain healthy and mainly pain free. I can now get back to playing with my grandson, traveling, hiking, doing household chores, or spending time with my friends. The staff are extremely helpful, always trying their best for your comfort, healing, with a desire to help anyway they can, so nice to be around.
Diane Hawkins
Diane H.Mill Creek, WAOff and on for the past several years I have been dealing with foot and calf pain, and roughly six to eight months ago, low back pain came into the picture. It made it difficult to sit or stand for prolonged periods of time and even woke me up out of my sleep. I’ve tried a myriad of different therapies, seen other specialists as well as muscle relaxers and to manage the symptoms. I am all for exhausting all other therapies before surgery or injections, I work out daily, stretch and ice as needed. I’ve tried different chiropractors, massage therapists, acupuncturist and didn’t get much relief or results. My mother went into the care of Dr. Shelley about thirty years ago and so I have known about his practice for a while and knew where to go. After starting care at OSSPS I saw remarkable improvements about three weeks into care. I went on a trip about four weeks into care and was surprised by how I was able to maintain my progress and not regress. I can work out, run, weightlift and I am slowly increasing my weight and adding back some of the exercises that I had to stop due to the back pain. I can stretch and do my exercises to alleviate the any tightness that I experience while working as a nurse. I can care for my patients without hurting all day long, my goal is to slowly get back to playing soccer and getting back to all my workouts. This therapy also gave me an all-new awareness of my body, really allowing me to understand my weaknesses and work on them safely. The staff are exceptionally caring, great at personalizing treatment depending on the patient and their individual needs. I have been blessed to be able to continue my active lifestyle, career and spending time with my children, that is essential to me.
jeff oen
For the past two to three years, I have been experiencing numbness and burning in my feet as well as my low back. It made me want to just sit in my chair all day and relax, because my feet were hurting all the time. And my back was hurting to the point where I couldn’t go out and do anything that I wanted to. I didn’t need to find any other treatments other than this one, I heard the ad on the radio and thought I might as well give it a try. After about three weeks I began to feel better, and now I am pain free with just small areas of numbness. Thanks to the treatment here OSSPS I can do whatever I want, whenever I want, work is great, and I can complete all my chores without pain. I can return to doing what I love, hiking and hunting and do not have to worry about falling or having any discomfort in my feet. The treatment here really works, and I couldn’t ask for a better group of people to work with, they all should get a raise!
Pedro Rivera
“I am a nurse, and it was beginning to affect my ability to do my job well”For the past two to three years, I have been experiencing low back pain as well as neck pain that shoots down my left shoulder, with some tingling and numbness in my hand and fingers sometimes lasting hours. When it was at its worst, I had to resort to muscle relaxers to find relief and it even caused me to miss work from time to time. I am a nurse, and it was beginning to affect my ability to do my job well. I have tried a few different therapies to try and get better and get some relief like acupuncture, massage, ice, and heat with no real lasting effects. Almost immediately after my first treatment I started feeling better. My lower back pain is nearly gone and the sensation in my arm and neck has greatly improved! I am so much more comfortable doing my day-to-day tasks and activities. I can provide better care and perform my work tasks with proper body mechanics, which is making all the difference. My partner was concerned for my health and overall improvement, but now we are comfortably getting back to working out, lifting programs, hiking, and camping! Olympic has such a friendly staff that really listen to your needs and concerns and give great feedback. The overall treatment that they provide is really well thought out. It felt like every treatment was created to meet my needs, and I quickly felt great improvement!
Mary Solinger
My neck was locked up and I could barely hold my head up. All the muscles in my shoulder would spasm and shoot pain down my arm for about a month or so. I couldn't sleep and would just whine through the night. I resorted to muscle relaxers, anti-inflammatories as instructed, as well as a few cannabis balms, tinctures, and edibles to no avail. I've already had Fusion Surgery and wanted to avoid that again at all costs. After being stuck in the vicious cycle trying to get help from other sources, I was able to find relief after the first day of treatment at Olympic Spine. I am now able to get back to the activities I love spending time with my grandson, completing household tasks and working on the computer as long as I need. I know that my husband is thrilled to not see me suffering through it and now I can pick up my projects and crafts again!