Reviews

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  • Stefan Troutman
    Jun 2026

    They were fast, responsive, professional and accommodating. Couldn't ask for smoother or more effective service.

  • Mary Ann Bennett
    Jun 2026

    Terry worked on our irrigation system after discovering a serious leak hissing under the house. He did an excellent job creating a new faucet and took care of the other non functioning outlets so that another drip system can be put in. So grateful for his expertise and quick organized work!

  • Lupe hedges
    Jun 2026

    I had a HVAC installed. . Gabriel and his partner were very professional . Cleaned up after installing and cared for my property.

  • Mike Moore
    Jun 2026

    When I called to find out about replacing our HVAC unit, they came out the next day, gave us estimate and that was the cost. They did the tear out and installation in the same day. Very professional, quality installation. Thanks for a great job.

  • Benjamin Schober
    May 2026

    Johnny and his crew came in on time and worked efficiently replacing a 40+ year old system. They finished ahead of schedule and left the worksite clean and organized! Highly recommend Basin!! They got us on the schedule quick before it got too hot!

  • Ty LeDuc
    May 2026

    Professional service. Very Friendly. Pleased with the service.

  • Sandy Morrow
    May 2026

    Expensive, but then everything has gone up. Been using them for over 20 years. They do good work . But thier price just to show up is ridiculous.

  • amiya
    May 2026

    Horrible service and communication.
    Wasn’t given an actual quote until after they began working so had no choice but to pay the overpriced fee which was roughly an additional $800 over what we told over the phone. We were told $120 for them to come out plus “a bit more” for labor. Did not expect that to be $800 more. At the very least, we should have been given an accurate quote before they began service.

  • Paula Ritz
    May 2026

    Very expensive for the work done - they tell you a price on phone it will be around and then increase it 5x or more! Then at the end added even more - total bait and switch and will never recommend them to anyone. Get a WRITTEN estimate from them upfront or you’ll be in for a surprise later!

  • Teri Watson
    May 2026

    Timely, hard workers, great communication, friendly & approachable. Answered every question I had. Definitely 5 stars+

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Basin Refrigeration Heating Plumbing & Electric

10158 Kinder Rd NE, Moses Lake

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Hours

Monday: 7:30AM - 5PMTuesday: 7:30AM - 5PMWednesday: 7:30AM - 5PMThursday: 7:30AM - 5PMFriday: 7:30AM - 5PMSaturday: ClosedSunday: Closed