Genesis Heating, Cooling & Refrigeration

A Heartfelt Thank You to Genesis Heating, Cooling and Refrigeration in Monroe

When our 15 year old heating and cooling system quit in the middle of summer, I asked on local Facebook groups who to call. Everyone said to reach out to Mike at Genesis.

Mike came out right away, took one look, and told me the truth I didn’t want to hear. Our unit was done for. He saw my face, and I think he instantly understood what that kind of news meant for us.

We started talking, and he asked about what we do here. I told him about our nonprofit, about the kids, the horses, and the kind of healing that happens here every day. Something about that conversation must have stuck with him.

He left saying he would see what he could do about finding an affordable unit for us. I honestly didn’t expect to hear back, but a few months later he showed up again, keeping his word. He brought a beautiful system that would finally bring both warmth and cool air back to the house. His crew worked for hours, and Mike came by personally to make sure everything was done right.

What he did for us went far beyond the work itself. He and his crew showed genuine kindness, compassion, and integrity in a world that often forgets what that looks like.

People like Mike remind me that goodness still exists all around us, quietly showing up and actually keeping their word in a time where we need it the most. He didn’t just fix a system. He helped get the farm house up and running with warmth for my family and the gaggle of farm kids who call my home their home. When they heard they could have their sleep overs here again because we finally had heat, they started making plans immediately. Lol

If you ever need heating or cooling work done, Genesis is the place to call if you want to deal with someone HONEST.. Mike, thank you from the bottom of our hearts for leading with compassion and showing what real community looks like. 💛

Mike and Sean set me up with an incredible crew: Marcus, Brian, and Caden.

Task: They installed a new furnace, flue on the roof, exhaust piping, and return ducting.

Here’s some of the reasons they stood out as top-notch professionals:

1. Prioritized me - Revised their schedule to install the very next day
2. Experienced - 50+ years of industry work among the three
3. Knowledgeable - Happily answered all my questions throughout the entire install
4. Clean - Always wore shoes covers inside and good clean up
5. Quality - 10-year warranty (PSE tech even commented on install quality)
6. Safe - Immediately sent a supervisor to check for gas leaks after I smelled gas, and sent a video confirming no leaks
7. Price - Beat all other bids and stood by their estimate
8. Trust - Delivered on every promise
9. Community - Support nonprofits and hire folks with a variety of experience to grow a next generation of hvac professionals

Also, my dog loved each of them.

I needed my moms heat pump looked at when it was 90+ degrees and her AC wasnt working. Genesis came out the day I called and fixed the problem. Thank you Mike for helping to take care of my elderly mother.