About Emerald Installation
Emerald Installation is a company that provides high-quality floor covering services for both residential and commercial spaces throughout the Puget Sound, Pierce, and Thurston counties. With over 20 years of experience, they are committed to delivering exceptional customer service and timely installations. Emerald's team of installers, including contractors and electricians, are praised for their professionalism, strong communication, and ability to exceed customer expectations. Clients have consistently reported excellent results, with one customer noting that the company's work exceeded their expectations and that they would rate them higher than 5 stars if possible. While there was one instance of a subcontractor's setup causing some inconvenience, the overall feedback for Emerald Installation is overwhelmingly positive. Customers appreciate the company's commitment to quality, their willingness to address any issues, and their competitive pricing. Many have expressed their intention to use Emerald's services again in the future.
I can’t say enough good things about our Emerald Installation experience! From the estimator, to the schedulers, to the installer, we had excellent service and LOVE our new carpet. The estimator, Craig, went above and beyond as we asked him to bring the samples more than once. Lori, our Emerald project manager, was extremely responsive to all communications and was very tolerant of my crazy indecision! The installer, Alberto was nothing short of amazing! I don’t think I have ever seen anyone work that hard. He moved our very heavy furniture efficiently, while taking care of our treasured things. Due to something out of his control, he could not get here until noon. Emerald guaranteed the work would be done in one day and that guy stayed until 8:30 at night to finish. I’m not sure he even got a break to eat! All that AND the carpet is beautiful! We chose a Mohawk Exquisite Touch. LOVE IT!