About The Phone Guys
The Phone Guys is a reliable and customer-friendly business that offers a wide range of services, from iPad repairs to phone purchases. Customers praise the staff's professionalism, helpfulness, and the ease of the experience, whether it's getting an iPad repaired or financing a new phone. The business is known for its great prices and multiple financing options, making it a top choice for those in need of phone-related services. The staff, including Mak, Dalton, and Bryan, are described as very helpful, knowledgeable, and friendly. They assist customers in finding the right products, such as second-hand phones, laptops, and accessories, without being pushy. The store also has a reputation for honesty, as they returned a customer's lost $40 that was found on the ground. Customers appreciate the wide selection of products, including MacBook Air and AirPod Max, as well as the reliable and trustworthy service provided by the staff. Recent reviews highlight Bryan's helpfulness and patience, with one customer noting Bryan cleaned their messy phone and made it work properly. Another customer shared how Bryan exceeded expectations, helping them get an affordable phone after a stressful experience with Verizon. A third reviewer praised Alexander for quickly helping their daughter find a phone after three weeks of searching, emphasizing the great customer service they received.
When in the market for a used phone, buying online with a non local company feels risky. It was so nice to walk into Phone Guys and and make a purchase of an I-phone and feel confident in the transaction. The phone is perfect! And after this experience we purchased another phone for my daughter online, knowing that we could walk into the Lacey store if we had any issues. Great over all experience. This will be our go-to shop!
Highly recommend this guys,talked with one of the employees Dalton and was so nice and always ready to help me what I needed,picked my device and it’s really working all well no issues 👏🏾
The crew was absolutely awsome. They always acknowledge me even when they are working with a customer and I have to briefly wait. They are always helpful and that is why I am a repeat customer