About Apria Healthcare
Apria Healthcare provides a great experience for its customers. The staff is friendly, helpful, and knowledgeable, making it easy to get the necessary equipment. They are quick to resolve issues, such as delivering the wrong machine or mask, and are apologetic for any problems. The process is generally smooth, with some customers experiencing a quick and pleasant experience despite initial concerns. The staff is also professional and courteous, even in situations where customers may feel embarrassed or frustrated. Overall, Apria Healthcare offers good customer service, which can vary depending on the location and staff.
Margaux at Apria in Kennewick WA has been so helpful. My mother had a breathing issue that put her in the hospital and on oxygen for the first time in her 84 years! I did not know how to get started on this journey. I was given Margaux name and phone number. They were at our home when my mother’s was released from the hospital. They brought a home unit, a tank and a portable unit and miles and miles of hose. Margaux helped me clear up some travel issues for my mother, for her return to Arizona later this year. Margaux and her staff have been amazing! I will Apria to anyone who asks me.
Received my unit by mail which turned out to be the wrong device. One phone call and corrections were made. Went to the Kennewick office the next morning to exchange it.
They're were apologetic and helpful. I think Apria Healthcare will be the right choice.
We have had nothing but a great experience with this location. We ere visiting from Colorado and they made it so easy to get new tanks for my son so we didn’t have to travel with them. I even apparently forgot how to put the regulator on and thought something was broken. I called on a Saturday and they were quick and prompt with coming and helping me out. Even though I felt completely d*** they were nothing but nice and assured me it was okay. Very pleased!