Federal Way Dentistry

Oct 2022

My family had covid, and the receptionist told me to come in anyways, because her opinion was that i only had a cold/flu. I said I won't be able to make it, due to me having a positive test for COVID, and she said I won't be able to make another appointment with them. Because we all had covid. Not my fault that we had the symptoms set in on the same day as my appointment and I did the right thing by canceling. As far as I'm concerned, they are allowing covid patients to come in, as long as they don't waste the doctor's time. ?

Oct 2022

My family had covid, and the receptionist told me to come in anyways, because her opinion was that i only had a cold/flu. I said I won't be able to make it, due to me having a positive test for COVID, and she said I won't be able to make another appointment with them. Because we all had covid. Not my fault that we had the symptoms set in on the same day as my appointment and I did the right thing by canceling. As far as I'm concerned, they are allowing covid patients to come in, as long as they don't waste the doctor's time. ?

Oct 2021

Husband and I paid #1,500 based on estimate for 1 crown and 1 filling eash only to learn from insurance that we overpaid by over $200. Fed Way Dentistry claims that their billing is done by a "new company on the East Coast" so I couldn't call to inquire about the problem. I had to send copies of the insurance pererwork and explain what I wanted. Eventually I got a check for $98 with no explaination. It has been impossible to get the balance of what we should not have paid. All I get is excuses. My husband had his gum pierced by a broken piece of tooth which remained lodged in a hole in his gum for 1 month until he could get an appointment with his periodontist. Dr. Nellie...read full review