I do agree with some of the other posting about the lack of customer support. I had a bad experience with Mary as well. She was more concerned about who my contractor was and if the had an account with Keller than assisting me with the plumbing fixtures. Too bad as new plumbing for a home can easily go over 10K. They will not be getting my money. I will also share me experience with other home builders.
April 2021
Went to the Auburn showroom today, the worse customer service I've ever received, ever. A employee by the name of Mary booked the appointment yesterday, took the plumbers name, knew he had not purchased from Keller in 6 years, with very good reason. Yet, yesterday Mary took the appointment. I arranged to leave work early, my Mother came out to go with me, she had highly recommend that I only use Keller Supply as she has done 43 projects, home remodels, apartment remodels throughout Queen Anne & Capital Hill using the Interbay location. I appreciated my Mother coming out to help me choose fixtures for the master, guest and lower level mini master, all being gutted... read full review
June 2020
We needed to upgrade the fixtures for two of our bathrooms, and Mary's assistance was exceptional! We discussed our specific requirements regarding looks, features, and compatibility with current plumbing. Mary researched styles and specs; and presented several options for review and more discussion. She was always pleasant, helpful, and timely. I would highly recommend this location, and especially the service from Mary.
I do agree with some of the other posting about the lack of customer support. I had a bad experience with Mary as well. She was more concerned about who my contractor was and if the had an account with Keller than assisting me with the plumbing fixtures. Too bad as new plumbing for a home can easily go over 10K. They will not be getting my money. I will also share me experience with other home builders.
Went to the Auburn showroom today, the worse customer service I've ever received, ever. A employee by the name of Mary booked the appointment yesterday, took the plumbers name, knew he had not purchased from Keller in 6 years, with very good reason. Yet, yesterday Mary took the appointment. I arranged to leave work early, my Mother came out to go with me, she had highly recommend that I only use Keller Supply as she has done 43 projects, home remodels, apartment remodels throughout Queen Anne & Capital Hill using the Interbay location. I appreciated my Mother coming out to help me choose fixtures for the master, guest and lower level mini master, all being gutted... read full review
We needed to upgrade the fixtures for two of our bathrooms, and Mary's assistance was exceptional! We discussed our specific requirements regarding looks, features, and compatibility with current plumbing. Mary researched styles and specs; and presented several options for review and more discussion. She was always pleasant, helpful, and timely. I would highly recommend this location, and especially the service from Mary.