Brickliners Custom Masonry & Chimney Services is a CSIA certified company based in Burlington, VT, specializing in chimney sweeping and custom masonry. The business is known for its commitment to quality, utilizing the latest technologies and continuous training for its employees. Customers consistently praise the professionalism and friendliness of the technicians. One first-time customer highlighted the exceptional service provided by a technician who meticulously measured the fireplace, replaced a cracked brick panel, and swept the chimney while maintaining a clean workspace. They expressed their satisfaction with the promptness and politeness of the service, stating that five stars do not do it justice. Other clients echoed similar sentiments, praising technicians for their professionalism, punctuality, and the high quality of work on projects like boiler and wood stove liner installations. Customers have also appreciated the long-term relationship with Brickliners, noting their professionalism, politeness, and very clean work. They mention that the staff is friendly, courteous, and usually early, always calling or texting ahead of time to confirm appointments. One client shared that Brickliners did a magnificent job on a major overhaul of their fireplace and chimney, even returning on their own to fix an error from a previous worker, preventing a potentially dangerous situation. Another customer praised the total rebuild of their 1890's farmhouse chimney, describing the team as very professional and helpful throughout the process. The office staff responded quickly to telephone inquiries, explained who they were, where they were located, what they charged for their service, and what their service included. They scheduled appointments for specific times and often appeared early, notifying customers ahead of time. Technicians arrived in well-maintained company trucks with complete sets of tools and equipment, completing work efficiently and catching unexpected problems they corrected on the spot. When uncertain, they explained issues and made recommendations. There were no hidden costs, and complete written documentation was provided. Customers found them extremely pleasant to deal with and satisfying. Tyler cleaned and serviced a propane fireplace, giving a good explanation of what was needed. He was efficient, personable, and courteous, getting the unit working perfectly. Brickliners is praised for fair pricing and being trustworthy. Brad was honest and upfront about what really needed to be done, saving customers money and giving them peace of mind. Overall, Brickliners is highly recommended for its outstanding service, skilled technicians, and reliable craftsmanship in masonry and chimney services.
