Wyldling - Floral Craft & Mercantile
“Second time I have used Wyldling, first time was much better. This time was inexcusable. I ordered one very basic arrangement and one slightly more complicated, both adding up to 300.00 two days before they were needed. I put in the notes that they needed to both be delivered early morning. had the day or time of delivery been an issue I would of expected communication to have happened. There was none. I arrived at the funeral for a dear friend only do find that neither of my arrangements arrived. I took the time to excuse myself, call, check in with Wyldlings to be met with excuses. Wyldlings was willing to deliver to another location and they did deliver to the location of the luncheon. The arrangements were smaller than i expected and did not quite match photos. I missed the funeral reading and music that the deceased had actually wrote himself while dealing with the ball Wyldlings dropped. I do not think I will be using them again unfortunately. *** After this review *** I have changed my 2 star rate to 4 because Wyldlings did reach out to me, agreed all could have been handled better, assured me they were looking into ways to better receive online orders to eliminate miscommunication and went ahead and refunded all of my money for both arrangements. I believe they were sincere in their apology and I appreciate them making right of the situation. They are very friendly and kind people, my hopes are they find a solution for online orders. Unfortunately funerals are not like birthdays and such that you can let the recipient know their gift will be a day late. Funerals are a very time sensitive gathering. Thank you wyldlings for your apology and acknowledgement.”
