“1/26- They came and replaced all of the windows after remeasuring them. Fixed all this issues. I am a satisfied customer again. A good company stands bu their work and makes it right. I would recommend them.
Old review -The custom Screens don’t fit my windows. I Paid a ridiculous amount of money to have all the screens replaced at my home, and they don’t lock in place nor stay in my windows. They are cheap and keep falling and the plastic material on them brakes away! They never fit! Took them forever to make them once they collected my old screens and now this… I called, spoke with the sweet woman who answers the phone, and I was told they would contact me back after receiving my email and pictures and phone call, yet I got no reply despite several attempts to get someone back out to fix them! They seemed so wonderful with all the good reviews, but I had a terrible experience! I know thats not the end of the world, people make mistakes, but it goes a long way when a company will honor their product, but they won’t. They have not been in my windows but a couple of months and every time there is a storm or large gust of wind, we have to climb the ladder to our 2nd story to put them back in! Avoid!! You have been warned. I am filing a BBB claim at this point. Super frustrating…over 1.5k for a ill fitting item!“
“1/26- They came and replaced all of the windows after remeasuring them. Fixed all this issues. I am a satisfied customer again. A good company stands bu their work and makes it right. I would recommend them.
Old review -The custom Screens don’t fit my windows. I Paid a ridiculous amount of money to have all the screens replaced at my home, and they don’t lock in place nor stay in my windows. They are cheap and keep falling and the plastic material on them brakes away! They never fit! Took them forever to make them once they collected my old screens and now this… I called, spoke with the sweet woman who answers the phone, and I was told they would contact me back after receiving my email and pictures and phone call, yet I got no reply despite several attempts to get someone back out to fix them! They seemed so wonderful with all the good reviews, but I had a terrible experience! I know thats not the end of the world, people make mistakes, but it goes a long way when a company will honor their product, but they won’t. They have not been in my windows but a couple of months and every time there is a storm or large gust of wind, we have to climb the ladder to our 2nd story to put them back in! Avoid!! You have been warned. I am filing a BBB claim at this point. Super frustrating…over 1.5k for a ill fitting item!“