About Ulta Beauty
Ulta Beauty is a popular US beauty retailer, offering a wide range of products from 500 brands, including Fenty, Tarte, and CHANEL. They also feature exclusive items like Kylie Cosmetics and Olaplex. The Conscious Beauty section provides options for vegan, clean, cruelty-free, and sustainably packaged products. The Salon at Ulta Beauty offers various services, including hair, skin, and makeup treatments, as well as ear piercing. Customers generally have positive experiences at Ulta Beauty, praising the knowledgeable and friendly staff. Jocelyn working at Natasha Denona was described as the most helpful associate, very knowledgeable about finicky undertones, and quick to find perfect concealer and foundation, with her skin described as perfection. Customers appreciate the variety of products and the professional service, especially from staff like Kathy, who provided amazing root color and bang treatment, making it a therapy experience. Nathalia's helpfulness and expertise with makeup questions, along with Rebecca's excellent assistance in locating products, help create enjoyable shopping experiences. However, some customers feel that the customer service at checkout could improve, citing issues like staff not making eye contact or providing inaccurate information about special offers. One customer shared frustration over misleading signage about a Tart maracuja juicy lip tint and a Dunkin' key chain offer, emphasizing the importance of clear communication from staff and management. Overall, customers value the product selection and services but suggest that management should focus on improving customer interactions, especially during checkout, to ensure a consistently positive experience.
Jocelyn working at Natasha Denona was the most helpful associate. So knowledgable with my finicky undertones and she was so quick to find my perfect concealer and foundation! Her skin was perfection.
Don’t get me wrong I love an Ulta, I’m a loyalty customer their products are near unmatched. My thing is… the customer service could be a LOOOOT better. Every time I’m checking out it’s like the girls have a problem talking to me (although they can magically talk to each other no problem) spoke to a girl today didn’t even look me in the eye. Then had the gal to ask if I wanted to apply for the credit card. The answer is no regardless but maybe you guys would get more of a yes if the attitude wasn’t so poor 😀. Please work on customer interactions especially at checkout.
This Ulta is generally okay. The staff is typically polite. This was my first time actually leaving irritated. When its easy to drop $150-$300 everytime you come here, you expect the staff to know what comes with things they are offering for free. I purchased the Tart maracura juicy lip tint that had the dunkin key chain offer. Signage for this special don't specify which one the special applies to except that it had to be the Dunkin. Okay cool. At the register I asked about the keychains and the cashier tells me it's in the box. Second cashier cosigns on this. The box is the exact size as the product itself, so I knew that couldn't be right. So I checked the box after...read full review