Everyone I have dealt with here has been nothing but kind. Dr.Kennedy is compassionate, but blunt and I appreciate that greatly. I trust that she has my pets best interests at heart. I have taken two cats and my elderly dog here for over a year and have always felt I got fair treatment and that cost was appropriate for the service given. Highly recommend.
Krys B.
Jun 2023
We have been clients of AGAH since we moved to Stafford almost 20 years ago. We have always received great service and our dogs have received great care. Dr. Kennedy, Dr. Minnich, and Dr. Guth are very thorough, kind, and caring. The front desk and vet assistant personnel are great too. I would not take my dogs to any other vet in this area.
A A.
Apr 2023
Entered the office and asked if we could look up my account by last name. The receptionist responded, "It is more efficient using your phone number, {pause} don't know your own phone number?" This pushed me over the edge and I raised my voice. Gave her my phone number (knowing it is not in their system). When she looked it up she realized the number that I know so well is not in their system and the receptionist asked for my name. Keeping my voice raised it was provided. Now causing a scene the owner walked close by and the receptionist took the opportunity to make the snide comment "Why is this guy yelling at me". To which I responded "cause you don't listen". The owner quickly interjected and threatened me with "I can ask you to leave if you are raising your voice to my employee." At that point I just looked at her silently and waited. She threatened me again and I continued to be quiet and look her in the eye. She then figured out she had to act on her threat and actually ask me to leave. Once the owner asked me to leave, I complied. This was my second bad experience in 24 hours in this establishment. The night before a different receptionist told me that they would not provide a non-regulated joint supplement with being recommended by a doctor. Had to get my wife to call and talk that receptionist off the cliff to even consider providing us the joint supplement. Which you can see we did not get. Went to another vet. With zero problems. So like so many others here it seems like after frequenting this establishment for over 20 years this organization has really sunken to sub par levels. Private ownership...maybe if it was corporate owned or better managed it would have a bit more quality. I would pay for that.
Xander A.
Apr 2023
We have been there for years and I always felt they weren't personable but now it's become so "corporate", they have lost their caring touch. I think they need to go back and remember their "why" and that they are there for the patients. Also chart prep. No one knew what to call me and when I inquired they had my spouses X wife still on my chart. And no one wants to be asked the same question over and over again. Why do I have to tell more than 1 person what kind of food I feed them. If I buy my flea and heart worm meds from you, why do you need me to name the meds. Isn't in your file? Time to change vets.
Dwight R.
Mar 2023
I brought my mini poodle ( missy) in a couple months ago because her eyes were bothering her and she had a hard time seeing on the stairs that she's been going up and down on for over a year. The doctors assured me her eyes were fine and that it comes with age of being able to see well in the dark. Currently at the emergency vet in and she's been diagnosed with glaucoma and it is so severe she may lose her eyesight in that eye if she hasn't already. Avoid this vet at all cost. If properly diagnosed two months ago, this could've been managed. My dog has lost her sight because of their negligence.
Carolyn W.
Mar 2023
We had an emergency this Saturday morning, first time there and they took us straight in , the staff is very caring and sweet , definitely will continue taking Bear there ,
Francis R.
Feb 2023
We have been loyal customers with our doggy patients here since we moved to the area more than 20 years ago. Things have gone down hill with the staff - not the vets - the gatekeepers and others. For over a week I have been trying to get them to respond to 1800 petmeds about a prescription. Depending on when you call and who you get you get a different answer. Either there is no such prescription, or the vet can't be reached, or my favorite petmeds never sent the request. Trying to speak to the office manager is also a non-starter - they won't put you through. Still waiting for a prescription for more than 7 days. The original order was placed the 7th of February, and AGAH failed to approve the prescription. I called AGAH to ask them to approve on thursday the 9th. They claimed no request from 1`800 pet meds. Pet meds resubmitted. The next day, without any chance of getting the script from pet meds, I asked for a few doses to tide us over since Diesel was out, and we were leaving town. Promised Saturday, I went to get the pills but no call to say they couldn't do it, AND First they claimed no request from Pet meds. Then THEY DIDN'T HAVE THE SCRIPT. This morning the vet called we talked about it, and she said she'd process the script. I called again at 11, 200 3, & 400 PM and they had a variety of answers for me depending on who I spoke with. First they said they didn't have the request, then they said they had the request. Then THEY DIDN'T HAVE THE SCRIPT. Then they said the vet (the one who called me this morning) didn't process the script. The only story they had in common is that they would get it done today. I asked to speak to a manager, they told me there were no managers in the house. Astoundingly, Gretchen Guth had time to write back to me this afternoon to explain that we should be patient about the time required to process a prescription. Of course, she used the dates that her staff gave which were not the actual dates. I am wondering how a manager didn't have time to take my call or to expedite a prescription, but DID have time to monitor social media and try to answer my questions. Of course, she used the dates that her staff gave which were not the actual dates. How is it that a VET owner of a business has time to read and try to rebut social media, but no time to actuall do the veterinary work or keep the promises she made.
Cyndi P.
Jan 2023
My experience at AGAH was top notch. One of my four-legged sons was not himself over the holidays and our vet practice was closed. I was able to get an appointment to be seen at AGAH to get the necessary medical care and attention for my baby. The Practice Manager Travis Jones, the Veterinarian Dr. Kennedy, her assistant, and the front office staff were all remarkable. Thanks to Travis Jones, the intake process with the staff was seamless, and Dr. Kennedy gave her time and attention in a way I have never seen another Veterinarian do. She even talked to another family member by phone to help re-explain her recommendations given, and she called to clarify a question I had. The cost of the emergency visit and the prescriptions were very reasonable to my surprise. Also, Mr. Jones was so professional and considerate that he sent our records over to our normal vet office. If I ever switch from the hospital we've been going to (that I've never even written a review for), it will be because of this overall experience.
Lond H.
Jan 2023
100% only care about profit. Prices way higher then any other vet in the area, and their service is poor too. Go any place else.
Diana B.
Dec 2022
There are about 3 vets here I liked, but it seems as if things have changed in the last couple years. Read the negative complaints and I agree with them. It's all about the benjamins anymore and my dogs deserve better! And what they charge for medications you can get at half the price or better if you try California Petmeds, or 1800petmeds. They don't make any money if your animal gets better and I've got one dog with recurring issues she's suffered miserably with for a couple of years and it TEARS ME UP TO SEE HER SUFFER!
Buffy C.
Everyone I have dealt with here has been nothing but kind. Dr.Kennedy is compassionate, but blunt and I appreciate that greatly. I trust that she has my pets best interests at heart. I have taken two cats and my elderly dog here for over a year and have always felt I got fair treatment and that cost was appropriate for the service given. Highly recommend.
Krys B.
We have been clients of AGAH since we moved to Stafford almost 20 years ago. We have always received great service and our dogs have received great care. Dr. Kennedy, Dr. Minnich, and Dr. Guth are very thorough, kind, and caring. The front desk and vet assistant personnel are great too. I would not take my dogs to any other vet in this area.
A A.
Entered the office and asked if we could look up my account by last name. The receptionist responded, "It is more efficient using your phone number, {pause} don't know your own phone number?" This pushed me over the edge and I raised my voice. Gave her my phone number (knowing it is not in their system). When she looked it up she realized the number that I know so well is not in their system and the receptionist asked for my name. Keeping my voice raised it was provided. Now causing a scene the owner walked close by and the receptionist took the opportunity to make the snide comment "Why is this guy yelling at me". To which I responded "cause you don't listen". The owner quickly interjected and threatened me with "I can ask you to leave if you are raising your voice to my employee." At that point I just looked at her silently and waited. She threatened me again and I continued to be quiet and look her in the eye. She then figured out she had to act on her threat and actually ask me to leave. Once the owner asked me to leave, I complied. This was my second bad experience in 24 hours in this establishment. The night before a different receptionist told me that they would not provide a non-regulated joint supplement with being recommended by a doctor. Had to get my wife to call and talk that receptionist off the cliff to even consider providing us the joint supplement. Which you can see we did not get. Went to another vet. With zero problems. So like so many others here it seems like after frequenting this establishment for over 20 years this organization has really sunken to sub par levels. Private ownership...maybe if it was corporate owned or better managed it would have a bit more quality. I would pay for that.
Xander A.
We have been there for years and I always felt they weren't personable but now it's become so "corporate", they have lost their caring touch. I think they need to go back and remember their "why" and that they are there for the patients. Also chart prep. No one knew what to call me and when I inquired they had my spouses X wife still on my chart. And no one wants to be asked the same question over and over again. Why do I have to tell more than 1 person what kind of food I feed them. If I buy my flea and heart worm meds from you, why do you need me to name the meds. Isn't in your file? Time to change vets.
Dwight R.
I brought my mini poodle ( missy) in a couple months ago because her eyes were bothering her and she had a hard time seeing on the stairs that she's been going up and down on for over a year. The doctors assured me her eyes were fine and that it comes with age of being able to see well in the dark. Currently at the emergency vet in and she's been diagnosed with glaucoma and it is so severe she may lose her eyesight in that eye if she hasn't already. Avoid this vet at all cost. If properly diagnosed two months ago, this could've been managed. My dog has lost her sight because of their negligence.
Carolyn W.
We had an emergency this Saturday morning, first time there and they took us straight in , the staff is very caring and sweet , definitely will continue taking Bear there ,
Francis R.
We have been loyal customers with our doggy patients here since we moved to the area more than 20 years ago. Things have gone down hill with the staff - not the vets - the gatekeepers and others. For over a week I have been trying to get them to respond to 1800 petmeds about a prescription. Depending on when you call and who you get you get a different answer. Either there is no such prescription, or the vet can't be reached, or my favorite petmeds never sent the request. Trying to speak to the office manager is also a non-starter - they won't put you through. Still waiting for a prescription for more than 7 days. The original order was placed the 7th of February, and AGAH failed to approve the prescription. I called AGAH to ask them to approve on thursday the 9th. They claimed no request from 1`800 pet meds. Pet meds resubmitted. The next day, without any chance of getting the script from pet meds, I asked for a few doses to tide us over since Diesel was out, and we were leaving town. Promised Saturday, I went to get the pills but no call to say they couldn't do it, AND First they claimed no request from Pet meds. Then THEY DIDN'T HAVE THE SCRIPT. This morning the vet called we talked about it, and she said she'd process the script. I called again at 11, 200 3, & 400 PM and they had a variety of answers for me depending on who I spoke with. First they said they didn't have the request, then they said they had the request. Then THEY DIDN'T HAVE THE SCRIPT. Then they said the vet (the one who called me this morning) didn't process the script. The only story they had in common is that they would get it done today. I asked to speak to a manager, they told me there were no managers in the house. Astoundingly, Gretchen Guth had time to write back to me this afternoon to explain that we should be patient about the time required to process a prescription. Of course, she used the dates that her staff gave which were not the actual dates. I am wondering how a manager didn't have time to take my call or to expedite a prescription, but DID have time to monitor social media and try to answer my questions. Of course, she used the dates that her staff gave which were not the actual dates. How is it that a VET owner of a business has time to read and try to rebut social media, but no time to actuall do the veterinary work or keep the promises she made.
Cyndi P.
My experience at AGAH was top notch. One of my four-legged sons was not himself over the holidays and our vet practice was closed. I was able to get an appointment to be seen at AGAH to get the necessary medical care and attention for my baby. The Practice Manager Travis Jones, the Veterinarian Dr. Kennedy, her assistant, and the front office staff were all remarkable. Thanks to Travis Jones, the intake process with the staff was seamless, and Dr. Kennedy gave her time and attention in a way I have never seen another Veterinarian do. She even talked to another family member by phone to help re-explain her recommendations given, and she called to clarify a question I had. The cost of the emergency visit and the prescriptions were very reasonable to my surprise. Also, Mr. Jones was so professional and considerate that he sent our records over to our normal vet office. If I ever switch from the hospital we've been going to (that I've never even written a review for), it will be because of this overall experience.
Lond H.
100% only care about profit. Prices way higher then any other vet in the area, and their service is poor too. Go any place else.
Diana B.
There are about 3 vets here I liked, but it seems as if things have changed in the last couple years. Read the negative complaints and I agree with them. It's all about the benjamins anymore and my dogs deserve better! And what they charge for medications you can get at half the price or better if you try California Petmeds, or 1800petmeds. They don't make any money if your animal gets better and I've got one dog with recurring issues she's suffered miserably with for a couple of years and it TEARS ME UP TO SEE HER SUFFER!