About Virginia Medical Alliance
Virginia Medical Alliance has received mixed reviews from patients. Many patients praise the doctors for their care and professionalism. Dr. Currall, in particular, is noted for being professional and very informed. New patients report feeling welcomed by the staff and appreciate the ability to book appointments quickly, often within the same week. The office environment is clean, and patients generally experience minimal wait times. Dr. Singh is recognized as the nicest and most caring primary doctor, with patients appreciating how she calls to share lab results. However, concerns have been raised about the front desk's responsiveness. Some patients have experienced frustrations when trying to schedule appointments, especially when calls are made close to closing time or when the front desk is unavailable. There have also been instances where technical issues have disrupted operations. Despite these challenges, many patients still recommend Virginia Medical Alliance for its quality of care and the kindness of the medical staff, including Ms. Kennedy, who was kind and understanding in urgent situations. Overall, while the experience can vary, the dedication to patient care from the doctors remains consistently recognized.
I called on Sept 11 to make an appointment the lady on phone was kinda rude I had to repeat myself 5 times what im coming in for I would almost hang up. I’m not going to say the doctor name it’s seem that I’m not getting a good treatment there when the nurse call me go to the room that’s fine but the doctor no questions not even talk about exercising or physical therapy rushing a patient out of door in about a minute or two.
The practice itself is great. Sarah Johns and Kevin are amazing!
The problem is the patient portal. There is NO information of value on it. I don't have access to my medical records, I can't obtain any information unless I call. I have to keep track of my annual appointment dates (to ensure insurance will pay) elsewhere as there is nothing on the patient portal. Not sure why it's even a secure site. And we haven't been able to pay our bills online since we started with this practice. You either have to mail a check or call to pay during their business hours.
I love the care I get here. So much better than a previous doctor I used to see at INOVA.
Please work with the prior authorization staff on how to use the proper tone of voice when working with patients. A person I encountered was rude and argued with me about why they wouldn’t seek the authorization, even after I explained that my insurance told me they would consider my request.