Geek Squad

Jul 2025

Went here to get some sand blown out my laptop, and the guy broke and damaged the bottom of my laptop. It’s a month later and I’m still working with a manager to get a repaired.

Edit: this happened in may and it is now July and nothing has happened.

Mar 2025

The Geek Squad here is quite scammy. They are indeed polite unlike at the Alexandria location but the tech person here tries to upcharge you on everything. He won’t take no for an answer if you decline the Best Buy Total membership. I finally relented to his pressure to get it and then decided to cancel after a few minutes. He then proceeded to sneakily print out an itemized refund receipt for me but NOT process the refund through my bank, thus double charging me for both the membership and the individual service, thus charging me $340 for a $99 service. The entire experience was reminiscent of buying a car, the way car salesmen and this geek squad tech both try to...read full review

Dec 2024

Geek squad was supposed to be at my house yesterday. They never showed up - no email no text. Couldn’t get them on the phone because all phone calls do is continually talk about how great Best Buy is and you never talk to a human. They told me to text . I texted. They said they’d be back in a few minutes. It’s been five hours. I had to drive back to the store. They told me the repair man called in sick yesterday. They said they should’ve contacted me by text or email that didn’t happen. So frustrating. I’m curious to see if they show up at the next appointment time.