About Commonwealth Home Health Care
Reviews for Commonwealth Home Health Care
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Commonwealth Home Health Care is a certified Veteran-owned small business based in Danville, Virginia, providing medical equipment and services since 1982. Serving customers along the East Coast from West Virginia to Florida, Commonwealth is dedicated to excellence and values personal relationships with both customers and team members. The mission focuses on offering compassionate, ethical, and fiscally responsible care to enhance patient services. Customers report excellent service, with one noting that even without being a patient, their questions were thoroughly answered. The ease of dealing with real people instead of automated systems has been appreciated, especially with reliable billing through automatic payments and user-friendly online account management. Commonwealth offers a wide range of medical supplies, from wheelchairs to C-CAP machines, and is committed to helping customers find what they need, even if it requires special assistance. Another customer shared a positive experience while traveling, highlighting the kindness and helpfulness of the staff when they needed oxygen adapters for their mother. The quick service provided enabled them to have the necessary equipment ready in just an hour. Overall, Commonwealth Home Health Care is recommended for its outstanding customer service and comprehensive medical supplies.
I used to love them got my supplies here for uears an recently started back when i say the older woman in the front is rude we are customers clients whos been through ordeals and are looking for assistance she was beyond rude even tried to deter others there from giving me supplies i did get mine but my sons wasnt given she swore i had to wait after i talk to two women on the phone who said otherwise ill be calling the ceo on her tomorrow its very unfortunate ppl have to have supplies but get treated as if they aren’t important without the customers she wouldnt have a job compassion goes a long way as well as empathy
Commonwealth Home Health Care (Salem, VA) - I had called CHHC and received excellent service, without even being a patient. Every question I had was answered, which took more than just a few minutes. However, this company ended up not being in my insurance plan's "providers" list (even after many requests for them to add this company). I have changed employers and insurance plans. I was very happy to see that CHHC was in their provider list.I am a very happy customer, because I deal directly with humans, not with endless interactive-voice-response menus, and suffering communication issues with call center workers. I don't have billing problems because I have automatic...read full review
For the first year everything was ok but had some issues later. When u pay at the Salem store it take a week before Danville headquartered get the money. I stop doing business with them because. I pay $10.00 and my insurance pay $5 for a chin Guard in Salem. A month late I was bill $13 for the chin guard. Call about the bill in Danville, boy I got the run around. I was told they will garnish my wages if I didn’t pay in a few days. I sent them a copy of my receipt were I pay cash for the chin guard. But Commonwealth told me that I have a bill going back a year ago and email me a bill with the wrong dates of order my supply’s. They said The $13 was for a old bill...read full review