About Firestone Complete Auto Care
Firestone Complete Auto Care in Roanoke, VA has been a trusted one-stop shop for vehicle needs since 1926. Offering tire sales, maintenance, and comprehensive repairs, the expert team provides solutions for every make and model. Customers praise the exceptional service, with the store manager James being particularly helpful and friendly. The straightforward approach without pressure for additional services is appreciated. Whether it's an oil change, brake inspection, or engine repair, the dedicated staff at Firestone Complete Auto Care is committed to keeping vehicles running smoothly and getting customers back on the road. Clients can schedule appointments online or visit the 4045 Challenger Ave location for reliable and affordable auto care tailored to their unique needs. The waiting area is clean and pleasant, and the staff work with customers' schedules, though occasional delays may occur due to staffing shortages. Overall, Firestone Complete Auto Care provides a positive experience with a focus on quality service and customer satisfaction.
I went here because my right rear tire kept losing tire pressure. They found a nail in the tire, but couldn’t patch it (patches need to lie flat) because this was on the curved part of the rim. I have a Subaru with all-wheel drive. If you have all-wheel drive, you know the rule of thumb is all four tires need to be replaced. But the service tech came in and told me because these tires were pretty new, there was a lot of tread left on the tire in question and they would only need to replace the one. I am giving them 5 ⭐️ because they did not have to be honest with me. Once I heard it couldn’t be patched, I expected I’d need to buy 4 new ones. Once all my covered...read full review
Staff who made the appointment told me exactly when to come. I ended up being 15min late but they took my car in right away, performed the service prompt. The service staff provided excellent customer service. The waiting area was clean and pleasant. I’m very pleased with this shop
The ease of scheduling my appointment was definitely a win for me. On top of that James the store manager was very friendly. I love how straight forward he is and how he doesn't try to push extra services on the customers. I enjoyed my experience so much I brought my boyfriend in the next day.