Reviews for Emergency Veterinary & Specialty Services of Roanoke Inc
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
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specialties: pocket pets, small animals
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Google: 4.3/5
Facebook: 4.5/5
Tripadvisor: 2.5/5
BBB: A
Emergency Veterinary & Specialty Services of Roanoke Inc
5363 Peters Creek Rd, Roanoke
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I just moved here, so my experience compares this facility to my facility experiences where I used to live.Friendly, courteous, quick. Now I am sure it depends on the day and business at the time…. But, I was used to waiting up to 8 hours sometimes (in my car!) to be seen. Your team kept it more personal, which was great.It didn't feel like going to the ER, it felt more like going to the local vet. Wait time was not hours. Staff was friendly and attentive.The vet was descriptive and helpful. She made sure everything was thoroughly taken care of, even calling a specialist for consultation. I was pleased with her attention and dedication. She was friendly and not rude!
Early this morning I got a call no pet owner wants but despite the outcome of my experience with EVS they were the absolute best. From the staff at the front to the vet techs and the doctors. Every single person treated us with professionalism, compassion, honesty, sympathy and the tenderness we needed with our sweet girl Francy. I was very impressed and could not have asked for better treatment in such a terrible situation.
The staff really took care of my baby. They really went the extra mile in taking care of my baby girl during her hospitalization while being mindful of my situation with a baby and puppies at home to care for.