Palm Beach Tan

Jul 2023

Title: Palm Beach Tan's Customer Service Catastrophe: Unjustified Accusations and Brazen Violations (trying to add some humor to lighten things up but this was single-handily the worst, embracing literally humiliating experience I've publicly had... I will also say that I am not a regular at Short Pump. I usually go to Midlothian Palm Beach and everyone there has been nothing but amazing. ?However, I feel the need to write this as I know that no other way i.e. calling corporate would in no way be taken seriously. Also, I would like to point out that I have probably written maybe three reviews in my life but I really took my time on this one .... Enjoy!Rating: 0%.As I...read full review

Oct 2022

I have had a membership for over a year and have never had an issue. Tonight when I came in Alex was irate and horrible to myself and other customers in the building. She refused to let anyone tan and called the “non emergency” police officers to have all of the paying customers removed from the building—all whilst her poor co-worker Mia was being as sweet as can be.Another customer and I asked for the number to corporate but Alex refused to give it to anyone. It was almost like she was under the influence of something horrible. I hope that she gets help for whatever was causing her to be so irate—my heart breaks for her.I am hopeful that the management at Palm...read full review

Oct 2022

Walked in... front desk personnel was virtually useless. Only interest was getting my personal information for their system before assisting me with what services are available. Their computer scans your drivers license, but for some reason it wasn't working with mine... normally not a big deal but for her this was the end of the world. She actually had to manually enter it in (the horror). She initially tried to turn me away because of her distraction with the scanner. Anyway... their menu of beds/booths has a graduating level system with no description of the beds/booths, no data on radiation, but they sure do like to tell you the price. Not surprisingly they are more...read full review