Luxe Lengths

Jun 2024

I'm sorry but I wouldn't give this place a one. I wrote the Better Business Bureau In reference to the owner Tia and she will not even respond to them. My next step is taking her to court. I want a total refund for my hair. I would not suggest going there as I went for consultations and stated I wanted human hair and I should of known when she tried to dye pieces to blonde as I requested they were a solid red. As she gave me synthetic hair versus human hair. She put so much weight to my thin pieces that I couldn't sleep for 4 nights. I went to another stylist and all she could say is WOW what a horrible job. As she placed the extensions in my hair, she would cut chunks out in different places so I have 2 inches here and 6 inches there. The results all right now my hair is too short to even have extensions. I have to wait several months for my hair to grow out due to her just chopping away at it so please think before you go to see her. I asked for a refund she told me her policy is no refunds for me to come back and she try to fix it. Well, how do you put your hair back on your head that's been cut off and I wouldn't dare let her touch my head after what I went through. She will not respond to anything you ask or say after her statement as she doesn't care about her customers as the money is the most important thing to her as it first I just tried to get the $900 for just placing the extensions in my head then when I found out it was synthetic hair at one of the other $500 also. Well, needless to say, I haven't seen a dime of it nor has she sent me back a reply to any emails I have sent like I said all I received was I did not give refunds so if that doesn't tell you what she's like then I don't know what else to say, but I definitely would not go back to Tia and I suggest you don't either. Pay the extra and get that excellent hair stylist as it has been a nightmare from day one. When she is subpoenaed to court, she will have to answer my questions then and refund the amount she charged as it was all under false pretenses, which is the total shame. Please if you have any questions, I will be more than happy to answer them for you before you book that appointment. And I hope any clients she has that she's done this to in the past will also come forward as she told me about a customer that every time she washed her hair she would cry, and I thought to myself what in the world, but I totally understand now trust me I had to wear my hair in a ball on the top of my head to keep the pressure off of my own hair so I could have some relief until I had the extensions taken out which cost me another $250. I will ask for the $250 in court to as this was the first time I've ever had a hair extensions Oh, she's ruined my chances of having any hair extensions anytime soon. I normally do not do reviews, but I could only think about the people that may consider going to her and hopefully they'll have a chance to read this first as I would never want this to happen to anyone else. Thank you and God bless you !

Apr 2022

I moved to the Richmond metro area in mid-2021 from Northern VA and so I needed a new hairstylist. After trying different shops, I found Tia in the latter half of 2021 and have been going every couple of weeks since!! I feel incredibly blessed to have found her. I showed her a picture of the style I wanted and she matched it and exceeded all my expectations. She also does color very well. Her shop is clean, beautiful, and welcoming. I also like that there is plenty of parking. Finally, Tia has the best personality. I always look forward to my appointments because I am typically laughing the entire time. Thank you, Tia, for everything and please keep it up!!Services: Hair...read full review

Sep 2021

Amazing!!! I'm so happy after eight years of living in Richmond I finally found a stylist that I love! She is super talented, knowledgeable, and a great personality but above all excellent customer service, Tia did a great job on my hair I mean beyond what I expected and the prices are awesome. I can't wait to go back, this is how you keep customers coming back, with good work and great customer service. No offense to these new stylist but they lack any kind of personable customer service and decency that use to happen amongst stylist and their clients, I really got luck this time! Thanks Tia!