Reviews for Hand and Stone Massage and Facial Spa
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 8AM - 8PM
Sunday: 8AM - 8PM
Tips
by appointment only accepts credit cards street parking, private lot parking gender-neutral restrooms bike parking
Ratings
Google: 4.3/5
Foursquare: 6.4/10
Hand and Stone Massage and Facial Spa
10 N Nansemond St, Richmond
Directions Appointment Call Website Suggest an Edit
I had a facial sometime back here and it was pretty bad. Like awful. I live in Short Pump but was working near this location so tried it out. The lady was very unskilled and talked the entire time and tried to up charge me every other minute. I layed down and once I did, she pounced with trying to add more things for upcharges. I started to relax and then again, upcharge time! I've had a LOT of facials in my lifetime, and this was bad. The only reason I have given it two stars is location is good, parking is nice and the spa itself was maintained well. Be careful people, once you relax you will be bombarded with upcharges! You've been warned.
I'm generally pretty easy to please when it comes to massages-- but my massage therapist talked throughout the entire massage. I would let the conversation die off, and she would start talking again. This really took me out of my relaxation and ruined the experience for me. There's no comfortable way to ask someone mid massage, hey can we not talk? I've never had this happen to me before. I also stated my goal as relaxation with no problem areas, and half of the massage was spent on my shoulder knots that don't trouble me whatsoever: this was painful and not what I was seeking a massage for. At the end, I was pressured to sign up for a membership when I was giving...read full review
I was gifted a massage from a friend w a membership. I visited the carytown location and the front desk staff was wonderful. My massage, however was one of the worst I've ever had. As a previous therapist I was really struggling with the aggressive, frenzied experienceI had during my visit. It felt like the therapist had very limited training and no sense of trigger points or limits if comfortable stretching, let alone range in any kind of massagetechniques. Many movements ran directly over bone repeatedly and it was painful. I expressed concerns to the front desk and the manager comped my massage and offered a new therapy appointment. Then you got your professionalism.