EHD Design Build Group

Sep 2018

We hired EHD to do a major 6 figure remodel of our 30 year old small house. It was a major mistake on our part because of terrible problems with communication and workmanship. The owner was constantly distracted by personal problems and took out his frustration on us. Had we not already paid 75% of the project with 30% of the work done, we would have actually terminated the project. Scheduled completion date was six to 8 weeks; it ended up being 6 months. Work crews often consisted of one guy working unsupervised and several workers were illegal aliens, by their own admission. Some of the work was shoddy and we ended up calling in other contractors to either complete or correct the work.

May 2018

Project Type: Full kitchen remodel with small addition. * Estimated Time: 7-8 weeks * Actual Time: 34 weeks (August 2017 - April 2018) * In December the appliances, floors, cabinets, and countertops were installed. It still took 16+ weeks to complete the project. * On January 1, 2018 the kitchen pipes froze in the active worksite. On January 9, 2018 the pipes burst in the active worksite. * The owner requested the wrong amount for the final draw. Over by $974. Narrative: The kitchen project tested our patience at every turn. EHD had difficulty securing a permit from the town of Herndon, it took almost a month after the project began. The first crew assigned to our project had personal problems which caused delays in the work. The external wall was removed before the windows were on site and they were subsequently delayed; our home was left open with just Tyvek covering 2 windows for a week before we requested plywood be installed. The designer assigned did not schedule time to make selections for finishes, and when he brought samples it was clear it was for his personal aesthetic and not ours. He did not listen to design choices which caused rework and delays in ordering from vendors. The later crews that were in our home solicited side work, talked poorly of the company, and left early when the project was already terribly behind schedule. Work crews were most often crews of one subcontractor with minimal or no supervision, leading to rework and reordering of cabinet trim pieces. The crown molding was installed incorrectly twice. The draw schedule totaled more than the project amount, it took 4 months of requesting a copy of the signed contract to receive it. The final payment was requested for almost $1,000 more than owed. The owner appeared distracted by additional business ventures, showing us video of the new business when our project was so terribly behind schedule. The owner added concessions when the (second) deadline was missed and the project was not done by Thanksgiving 2017. There were no additional concessions as the project labored on for 5 more months. He offered poor excuses that exemplified that there was no one managing our project. He often referenced "teachable moments", "Lessons Learned" and "Just humans" in his excuses. He also sent many references to the number of jobs he completes in a year and his competency based on them. I did not see evidence that this company could manage the work or the people that work for them adequately. I had the impression early on that we were not a priority and that the teams were distracted by other jobs/issues/etc. The rework and the time delays were frustrating, but the excuses about 'humans, unavoidable personnel issues, other projects that go right', etc. compounded the poor experience. I could not recommend this company to anyone.

Aug 2014

I would highly recommend this company! They were efficient in their work and John was so helpful with decisions I was having a hard time with. What I loved most was how clean they left my house when they were finished! My house looks great and ill use them again!!