About Smiley's Heating, Cooling, & Electrical
Smiley's Heating and Cooling has been serving Hampton Roads since 1986, offering reliable residential and commercial HVAC services. Their team of experts, including owner and skilled technicians, provides exceptional customer service and a strong work ethic. They are punctual, professional, and personable, taking the time to explain complex systems and ensure quality service. Customers have praised their professionalism, especially noting the installation of units and the overall experience as highly satisfactory. The company is known for its responsiveness, often working quickly to fix issues and transfer maintenance plans to new homes. One technician, Mr. Hayden Neal, is recognized for his diligent work and respectful attitude, making customers feel valued. Smiley's technicians focus on comfort and reliability, ensuring heating and cooling systems work correctly, which leaves customers feeling confident and satisfied. Their friendly approach and commitment to quality have earned them a reputation as one of the area's most dependable HVAC companies. Recently, customers have highlighted their thoroughness, professionalism, and kindness, with one customer particularly impressed that Ryan took the time to install a window unit so they could sleep well and even cleaned up trash left by another company. Others appreciated the quality control, as the company sent a technician several days after the initial work to ensure everything was done properly. In Chesapeake, a customer praised Dorrell I. for quickly repairing a mini-split system, emphasizing his professionalism and the reasonable fee charged. Overall, Smiley's is seen as a reliable and caring company that provides excellent service and honest pricing.
Although I ultimately went with another HVAC company, I appreciated my experience with this team. The representative wasn't always the easiest to reach directly, but the front office staff was friendly, accommodating, and helpful whenever I called. They were understanding as I navigated some personal emergencies that delayed my decision and never made me feel rushed or pressured. Overall, I had a positive experience with their customer service and appreciate the professionalism they showed throughout the process.
I have nothing but praise for the service I received from Smiley's. My AC went out and less than 24 hours later, my system was back up and running thanks to the team but specifically I want to give a shot out to the Sedrick (HVAC Tech). He was professional, courteous and knowledgeable and because of the exceptional service received, I will use Smiley's as my service provider going forward.
We were very happy customers of Smiley's for 8 years. They did our HVAC install and maintenance and we have nothing but great things to say.