Never had a problem when this place was Associates in Eyecare. Fortunately, they have the same optometrists under new owner. Unfortunately, the glasses made for me were not properly centered in the frame. Staff were apologetic and said they would re-do the glasses. I'll upgrade this rating if they come out right. Also worth noting is that the new owner sends spam emails. I also got a robocall that my glasses were ready for pickup at a time when the place was not even open - but no email. It is difficult to calibrate the settings to get the emails and calls you want and not get the ones you don't. Store staff said they would stop the robocalls.
February 2023
Dr. VuGia is amazing. He is kind, patient, professional, and caring. He has been our eye doctor for years and years and we have never had anything but praise for him.However...The practice sold out to My Eye Doctor and now the staff are NOT GOOD. They seem to not be trained in the field of eye care or medical care at all - they are retail staff. They consistently over-promise and waaaaaaaaaay under deliver. It may be a lack of training? It may be that they are not the right fit for the positions?? It may be that My Eye Doctor doesn't pay them a professional wage? I do not know WHY, but I do know that what used to be a competent, professional practice has turned into... read full review
January 2023
Kevin Humphrey the optician exceeded my expectations. He was extremely knowledgeable about my optical needs, as well as making glasses and the optical business. He gave me excellent customer service. Kevin Humphrey is the best optician that I have ever dealt with. In Northern Virginia.
Never had a problem when this place was Associates in Eyecare. Fortunately, they have the same optometrists under new owner. Unfortunately, the glasses made for me were not properly centered in the frame. Staff were apologetic and said they would re-do the glasses. I'll upgrade this rating if they come out right. Also worth noting is that the new owner sends spam emails. I also got a robocall that my glasses were ready for pickup at a time when the place was not even open - but no email. It is difficult to calibrate the settings to get the emails and calls you want and not get the ones you don't. Store staff said they would stop the robocalls.
Dr. VuGia is amazing. He is kind, patient, professional, and caring. He has been our eye doctor for years and years and we have never had anything but praise for him.However...The practice sold out to My Eye Doctor and now the staff are NOT GOOD. They seem to not be trained in the field of eye care or medical care at all - they are retail staff. They consistently over-promise and waaaaaaaaaay under deliver. It may be a lack of training? It may be that they are not the right fit for the positions?? It may be that My Eye Doctor doesn't pay them a professional wage? I do not know WHY, but I do know that what used to be a competent, professional practice has turned into... read full review
Kevin Humphrey the optician exceeded my expectations. He was extremely knowledgeable about my optical needs, as well as making glasses and the optical business. He gave me excellent customer service. Kevin Humphrey is the best optician that I have ever dealt with. In Northern Virginia.