About 84 Lumber
84 Lumber in Newport News is known for its exceptional customer service and competitive pricing. Customers consistently praise the friendly and helpful staff, particularly highlighting the assistance provided by team members like Jarrod, Anthony, and Krystal. They go above and beyond to ensure customers find the right materials for their projects, often suggesting better options and prices. Delivery service is also highly regarded, with staff like Brian providing thoughtful guidance on placement and routes to minimize yard damage. Many reviews emphasize the personalized attention received, creating a welcoming atmosphere that contrasts with larger home improvement stores. Customers appreciate the patience and clarity shown by the staff, especially when navigating complicated orders or making adjustments. The store has proven to be a valuable resource, offering significant savings compared to competitors like Home Depot and Lowe's. Overall, 84 Lumber sets a high standard in the industry, combining old-fashioned service with modern efficiency, making it a top choice for anyone undertaking construction projects.
1st class customer service! Jarrod and Anthony did a great job helping me to figure out what I needed, gave me a great price for everything and got it all delivered for my project to start on time. There were things I thought would work, but wouldn't, then they made suggestions that did and for a better price. Then came delivery of everything. Brian not only completed the delivery, but he suggested what and where to put it in order for the contractor. He even suggested a better route across and around my yard to keep from tearing it up. This level of customer service just isn't seen as much today but 84 Lumber in Newport News is the example other companies could learn...read full review
Friendly and helpful staff! But I can't say enough about Jared. Great customer service is everything. Jared's kind, patient and willing to help demeanor is so appreciated!
I'm going start by saying,that I've never done a post before. The reason I'm doing this one is because I owe a great deal of gratitude to this place. To be more precise to Krystal Metzger. I was working with her on a door project, when somewhere in the middle of different quotes, I for sure lost track of one simple mistake. The difference of the door size 5/0 and 6/0. I gave the go ahead paid and ordered a 6/0. A week later realized we both got off on this, but i took the blame. Door was already made and to ship, I was going to have to pay again for the right door trash this one. Called and talked with her, she was like oh no! She said let me see what I can do,I'll call...read full review