We had a wonderful experience with Graham yesterday during our routine HVAC system maintenance. He was kind, professional, knowledgeable—and even won over all of our pets!
What truly stood out, though, was something small but incredibly thoughtful. After finishing the service and pulling out of our driveway, Graham noticed that the trash service had just come by. He stopped, got out of his vehicle, and walked our trash can all the way back to our garage. We didn’t see him do it—only later noticed it on our Ring camera.
To us, that simple act spoke volumes. Character is what someone does when no one is watching, and Graham’s actions showed genuine care and integrity.
Thank you, Graham—not only for the excellent service on our HVAC system, but for reminding us that there are still good people out there doing good things.
About Griffith Heating & Cooling, Inc
Griffith Heating & Cooling, Inc. is an HVAC company located in Midlothian, VA that provides residential and commercial heating and air service and repair throughout the Richmond VA, Chesterfield VA, and Petersburg Tri City areas. They specialize in heating and air conditioning repair, service, installation, and allergy-free duct cleaning. Customers can expect comfort, value, and dedicated customer service from Griffith. The company has been praised for its prompt, professional, and knowledgeable technicians who have accommodated schedules and fixed issues efficiently. Customers have recommended Griffith for any heating and air conditioning work, including HVAC system maintenance.
Griffith is known for its quick response, professional service, and knowledgeable technicians. Customers have described the company as "the best" and appreciate its personable and thorough approach in diagnosing and resolving issues. The company's regular maintenance program has also helped customers save money. Griffith has earned a reputation for outstanding customer service and fair pricing, making it a reliable choice for any heating and air conditioning needs.
Reviews
We had an issue with our new build and Jaimie, came out himself to figure out why our AC was not working to it's capacity. He checked the actual unit and also was knowledgeable about manufacturing defects that could have affected it and fixed the piece it needed.
I am so glad they didn't just brush us off and actually wanted to see what the problem was and corrected it.
A true dishonest company would have taken our money to upgrade our unit as we had thought we needed to do but instead they have morals and true business practices. They have a customer for life and I would recommend them to anyone.
I'm very happy with the installation of my new heat pump. Jose, Koty and the team assessed my needs, gave me the best options at a competitive price, and did a thorough installation. I was informed along the way, had all my questions answered and would recommend them to anyone.
Photos
Hours
Monday 7:30AM - 4:30PM
Tuesday 7:30AM - 4:30PM
Wednesday 7:30AM - 4:30PM
Thursday 7:30AM - 4:30PM
Friday 7:30AM - 4:30PM
Saturday Closed
Sunday Closed
Good to know
- online estimates
- on-site services
- accepts credit cards
Location
12601 Wilfong Drive, Midlothian, VA 23112
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