JCPenney Salon

Name: JCPenney Salon
Address: 3409 Candlers Mountain Road, Lynchburg, Virginia, 24502, US
Telephone: (434) 237-4793
Price range: $$
Rating: 3.2

3.2 37 reviews

Beauty Salon, Women's Clothing, Department Store

3409 Candlers Mountain Road, Lynchburg, VA 24502

(434) 237-4793

Overall rating

3.2

out of 5

37 reviews

5 star 43%

4 star 11%

3 star 5%

2 star 8%

1 star 33%

About JCPenney Salon

JCPenney Salon offers a range of hair services, including haircuts, coloring, and styling for special occasions. Many customers appreciate the skill and talent of the stylists, with particular praise for Amanda and Presley, who provide excellent service and attention to detail. Customers note that Amanda is personable and takes her time, while Presley is gentle and makes clients feel great.

However, there have been some concerns regarding scheduling and wait times. Some clients have experienced delays of 30-45 minutes despite having appointments, which can be frustrating, especially during busy times. Additionally, one customer reported issues with a hair coloring service, although another stylist, Olivia, successfully addressed these concerns. Overall, JCPenney Salon is recognized for its variety of services and skilled stylists, making it a solid choice for those looking for affordable yet quality hair care.

Reviews

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Aug 2025

4.0

Revision next day (2025-08-30):

My wife returned and had her concerns addressed by a different employee. Olivia was amazing and ended up resolving all of her issues. + 3 stars.

I highly recommend specifically requesting Olivia for anything color related.

Orignal post (2025-08-29):
1. Foils kept falling off my wife's head. Foils removed inconsistently resulting in a patchy end result.
2. Employee insisted on toning cool instead of warm thus ignoring main requested service.
3. Curled my wife's hair when she specifically and repeatedly to be straightened.
4. Bleached my wife's shirt and pants beyond repair.
5. Ripped hair out of her head on multiple occasions

3 hours… read full review

Apr 2025

5.0

Great experience. Amanda Harbin is excellent. Took her time, very personable and talented. Will absolutely go back to her and recommend her. The receptionist there is wonderful too. Goes above and beyond. An example of great customer service.

Dec 2024

3.0

I’ve been coming here for my haircuts for a few years and really enjoy the experience—it’s a step up from Great Clips but still affordable. However, I’m frustrated with the scheduling. Both I and my guest have had to wait several times despite having appointments. The first time was during graduation weekend, which I understand is busy, so I scheduled in advance. The receptionist told me my stylist would be with me soon, but I ended up waiting 30-45 minutes. My husband has had similar experiences, often waiting around the same amount of time, even with a scheduled appointment.

While I don’t appreciate the wait, Presley is by far my favorite stylist at this… read full review

All 39 reviews