Geek Squad provides a variety of repair, installation, and setup services for all types of technology at over 1,100 Best Buy stores. Their services include computer and tablet repair, TV and home theater repair, cell phone repair, and more. While experiences can vary, many customers praise the knowledgeable staff for their helpfulness and excellent customer service. Some reviews mention frustrations with specific interactions, but overall, customers appreciate the support they receive. With a focus on fixing most makes and models, Geek Squad aims to help users get the most out of their technology.
Kyle, Karson, and Aiden were so helpful. I took my laptop in because it wouldn't turn on to get it diagnosed and, even without an appointment, Kyle immediately took it into the back to make sure everything was hooked up properly and even found me a new screw when one was stripped out! The team went above and beyond their charter to find the problem and even helped us get the proper documentation for insurance (thank you Karson).
I’ve been waiting for my pc for 5 days now when they told me 3 days and I don’t even know if its going to be fixed so here is the review i feel this service deserves, edit i got back and it was great so yea 4 star minus 1 for the time it took
Amber was extremely rude. I had to make 4 trips to the Geek Squad to get my information transferred to my new computer. I'm giving them 3 stars for Kenneth who initially helped me but is no longer working for Best Buy and the weekend crew who where able to help.
4024 Wards Rd STE A, Lynchburg, VA 24502
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