About Swim Gem, Inc. Leesburg
Swim Gem, Inc. Leesburg provides exceptional service to its customers. The team is willing to go the extra mile to find the right parts and solutions, even for small purchases. They are accommodating and flexible, as evident from their handling of urgent requests and out-of-territory services. The company's staff is knowledgeable and helpful, offering guidance on pool maintenance and repairs. With old-school values, they prioritize customer satisfaction, ensuring a positive experience for every customer.
I walked in not having a clue if the part I needed even existed. Instead of just telling me no, they asked around to each employee and eventually the manager came out and took about 10 minutes of his time to look up the part (of what he thought I needed). He ordered the part and it was in the next day. This was all for a $37 sale, but you can bet I’ll be back here for any future (and larger) purchases I may have.
Chris accommodated our urgent request for a pool pump failure. Although we were over an hour from their territory, he pulled a new pump from his inventory and recommended a local technician to install. The service and sales process was bumpy at first due to the unique situation and challenging efforts to find fittings but ultimately was resolved. Big thanks to Warren and this small business for paying homage to Veterans too!
Swim Gem closed my pool today for the first time. (Sylvan did it last 7yrs and got worse every year) This was such a great experience! Guys were thoughtful, cleaned up everything, explained what and why they did things differently. This great experience got me to thinking of how much I leaned on them this summer and they were always there for me. Checking water chemistry and getting me balanced quickly. Helping me diagnose my Polaris vacuum . Lending me a vacuum while I was broken. Help me diagnose a broken pump over the phone and how to replace it myself. They offer old school awesome service. I enjoy engaging with them.