Thomas S. Hong, OD, is a highly regarded optometrist known for his thoroughness and professionalism. Patients appreciate the efficient and knowledgeable care he provides, often spending most of their visit engaged in tests and consultations. While the office staff is generally friendly, some feedback highlights issues with the front desk's customer service. Despite this, many long-time patients emphasize Dr. Hong's consistent care and dedication over the years. Located within a Costco, he is recommended for anyone seeking quality eye care and guidance on vision-related issues.
I walked in and the receptionist fit me into their schedule. Got my eyes checked thoroughly like never before and no one ever spent that much time explaining why my glasses didn’t work for me. I got scrips for several different strengths of lenses for my different needs and am very pleased. I am also never going anywhere else since I felt like I was listened to and got the individual attention I needed.
Dr. Hong is a fantastic optometrist; I went for my first visit today and it was a great experience. The office staff communicated well and told me clearly what to expect at the visit. Dr. Hong was thorough, and most of my time in the office was spent with him doing tests and getting advice on vision related issues (did not spend more than a couple minutes waiting). He was honest, efficient, and knowledgeable. Him and his office staff were friendly :)
Dr. Hong is great! The lady at the front desk is nasty. Very rude and disrespectful. Cuts you off while talking and is very judgmental. She obviously has never worked in a customer service setting before this.