About Visionworks
Visionworks is a well-known optical retailer with over 770 locations across the country. The company is known for providing excellent customer service and offering a wide selection of glasses and contact lenses, including designer brands like Ray-Ban and prescription sunglasses. Many customers praise the friendly and knowledgeable staff, particularly mentioning Dr. Melissa for her informative and honest approach during eye exams. The facilities are clean and organized, creating a pleasant environment for visits. Families appreciate the time taken by staff to explain options for glasses and the importance of specific add-ons based on individual needs. Visionworks accepts various vision insurance plans and encourages customers to schedule annual eye exams to ensure optimal eye health. Customers have expressed loyalty to the Fredericksburg location, highlighting excellent experiences and recommending it for its quality service and clear vision outcomes. The Visionworks location on Central Park offers excellent overall service, from securing appointments with Miss Cora to the eye exam with Dr. Melissa Kubick. Customers have praised the staff's kindness, knowledge, and willingness to help, including Cora, Dr. Kubick, and associate Kimi. The selection of frames is good, the prices are reasonable with insurance, and the wait times are short. Customers have had positive experiences, with one describing the least expensive glasses they've ever purchased and another being able to get a new prescription and order new glasses in a single day.
Kimmie helped me select my glasses and made the most of my insurance, which I really appreciated. Jasmine, the manager, was very professional and made the whole process smooth, and Cora was very sweet and helpful during check-in. Overall, it was a great experience from start to finish.
This is my second time using Vision Works, I come back because they’re employee Kimmie gives excellent customer service, went one time after getting my glasses adjusted and I wanted them adjusted a certain way and was told it couldn’t be done, went back and seen Kimmie and she made it happen. Kimmie is very professional, knowledgeable and goes the extra mile for her customers which is why I will be a returning customer.
Kimmie and Kiearra were outstanding in their patience and care in directing me to my new pairs of glasses. I value their support and opinion; both have personalities that made me feel as if I was having to make the decision about my new glasses amongst personal friends.