About United Rentals
Reviews for United Rentals
Write a reviewHours
Monday: 7AM - 5PM
Tuesday: 7AM - 5PM
Wednesday: 7AM - 5PM
Thursday: 7AM - 5PM
Friday: 7AM - 5PM
Saturday: ClosedSunday: Closed
United Rentals is recognized for having the industry's largest fleet of heavy equipment and tools for rent, including aerial equipment, forklifts, and earthmoving machines. Customers appreciate the well-maintained and inspected equipment, noting that it is easy to use and in excellent condition. The team at the Fredericksburg facility is highlighted for their exceptional customer service, with staff members going out of their way to assist customers and provide training on equipment usage. Although there were instances where equipment did not perform as expected, the business addressed concerns promptly by offering refunds and explanations. Overall, customers highly recommend United Rentals for their helpfulness, professionalism, and commitment to accommodating customer needs, making it a reliable choice for both rentals and purchases in the construction equipment market.
Friendly and knowledgeable staff. Professionals that provide excellent customer service. On the multiple occasions I have utilized their equipment, the item I was looking for was always available.
Needed a lift for a construction project and the United team was terrific from the training to equipment procurement to correspondence during the project. Jennifer Dounnaah kept me looped throughout the process. Would highly recommend and use again.
equipment did not work entirely as it should; engine died on any incline; This business did make if right and refunded half of the rental fee and explained that it was a safety feature, and that there was a work-around. It was a slight incline and only happened in one direction, however. Smooth and convenient pickup and return.