Ulta Beauty is a popular beauty retailer offering a wide selection of cosmetics, fragrance, body care, skin care, and hair care products from over 500 brands. Shoppers can find popular brands like Tarte, Fenty, and CHANEL, as well as exclusive products like Kylie Cosmetics. The store also carries a range of "Conscious Beauty" products that are vegan, use clean ingredients, are cruelty-free, or have sustainable packaging. The store is praised for its friendly and helpful staff who are always willing to assist with finding products, resolving issues, or offering advice. Customers appreciate the easy location and plenty of parking. The high energy and caring service make shopping here a positive experience, whether browsing, making a purchase, or returning items. The staff, including a dedicated team member named Eric, are recognized for their hospitality and commitment to guest service, making customers feel welcomed and valued.
Linda did an amazing job with my color! She was so professional, friendly, and really took the time to understand what I wanted. I absolutely love how my hair turned out. Thank you, Linda, for doing such a beautiful job! I highly recommend her at Ulta! ❤
The customer service needs improvement. We walked in looking for a specific cologne and were told there wasn’t a tester available. The associate said she would create a tester so we could smell it before purchasing, and we already had another product in our cart ready to buy.
However, after that, we were left waiting for nearly 20 minutes while the associate helped at the register, despite there being only a handful of customers in line and two other employees already assisting there.
When we followed up about the cologne, we were told she was helping other customers and that they didn’t have the scent available. This was confusing because the product was clearly… read full review
My family and I visited this Ulta store over the weekend. The store was well managed despite being busy, and overall organized. However, there were not enough store associates available to help customers on such a busy day, though checkout was fast enough.
I’m giving this location 3 stars mostly because of pricing. While my family was shopping, I randomly checked prices on several items. Overall, I noticed prices were about 10% up to 30% higher compared to many other legitimate stores (both brick-and-mortar and well-known online retailers — not small or questionable online shops).
I didn’t mention anything to my family at the time because I didn’t want to ruin… read full review
13048 Fair Lakes Shopping Center Ste A, Fairfax, VA 22033
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