We had wonderful services when we’ve taken our cat to see Dr. Mason due to an upper respiratory infection. We were able to get an appointment quickly to see Dr. Mason and she was able to quickly recognize what the issue was and prescribed the medication to administer Binx. Unfortunately, as Binx is an outdoor cat (daughters have allergies) it did take him longer to get over the infection, but Dr. Mason and her staff were very helpful and kind when we had to bring him in for a second time. Dr. Mason didn’t run any unnecessary tests and treated Binx very conservatively. Overall experience was exceptional!
Virginia Maclin
Apr 2026
The visit was Deacon first at Whispers and Wags and it went very well. The service was very informative and Chesterfield and vet was very patience and kind. Deacon is a Shepsky and has very bad separation and anxiety issues, but he did really well. I look forward to working with this animal clinic for all of Deacon needs.
Dawn Young
Mar 2026
Dr Mason and her staff are absolutely amazing! Brought my senior cat over from another vet who I was not happy with and Dr Mason did not disappoint! She thoroughly examined him suggested the tests that she would like to administer I approved and she prescribed supplements and special kidney food after finding out his kidney function wasn’t great . She also advised how to care for his ailment and he has improved ! Grateful for Dr. Mason and her staff extremely knowledgeable and caring!
Stacy Stutz
Feb 2026
Phenomenal service! We found Large lump on one of my little guys, obviously a terrifying experience for myself and my kids. We were able to get in quickly! Dr. Mason did a needle biopsy and luckily it was found to be benign.
I have seen some reviews on here that state that unnecessary services were pushed on people. I find that very difficult to believe as that was not my experience at all and not just that one time either. My mom brought her cat in here, he suffers from feline aids, my mom actually requested another test for feline AIDS, thinking it could tell her what “stage” the disease was in. Dr. Mason explained to her that that would not tell them anything and it would be unnecessary.
I am happy to have such a great veterinary team so close to home in Chester!
Lionel Santiago (elionels)
Feb 2026
This is my personal perspective, and I do not intend to criticize any veterinarian. I acknowledge that they assist us with pricing and try to mediate between PETA and Animal Control. However, my viewpoint on this matter varies. You have the option to visit them, but I am sharing my experience and perspective, which is solely my opinion. Please be cautious with this facility; they might try to push unnecessary services on you. They will claim they are here to help, but after your visit, they may reach out to Animal Control and create misleading narratives. If Animal Control contacts them with inquiries, instead of clarifying that the animal is receiving treatment, they may communicate in a manner that could lead to misunderstandings, resulting in uninvited individuals coming to your home. I strongly recommend that you perform comprehensive research. Remember, regardless of VA codes, constitutional rights will always take precedence over local or state laws. Article I. Bill of Rights. Section 12. Freedom of speech and of the press
Tonya Moore
Jan 2026
Our lab has been coming here for a few years and we started out with positive experiences but lately they have let us down time and time again. Last week we reached out hoping to get our sick dog an appointment and the soonest we could be seen was 3 weeks away. Obviously that was disappointing because no one wants their fur baby to be in misery for that length of time. However, we were assured that everyday from 3-4pm they do urgent care appointments and if we call when they open they will do what they can to get our dog seen during that time slot. Well I have called everyday this week and each time was told we couldn't be seen and to try again the next day. One morning we were told they weren't taking any appointments because they were doing an emergency surgery during that time slot. Okay fine, I'll try again tomorrow morning. Next morning comes and I'm told they're already booked. Okay fine, I'll try again tomorrow morning. Each day I called the minute they opened and each time I was turned down. Now it's Thursday morning and once again I'm told no. I explained my concerns and frustration because each day that goes by my fur baby has gotten worse and each day I'm turned away. So the front desk said they would talk to the doctor and call me back. I'm thinking, finally, they'll figure out a way to see us. A couple hours later I get a call saying that I just need to take him to an emergency vet. As if everyone has the extra money to pay for a place like that. That's the whole point in having a regular vet, so that you have a place to take them for checkups and sick visits. So then I ask if I can try again tomorrow (Friday) morning to get in the urgent care time slot and I was told no because the doctor is only working a half day tomorrow. The people there are nice but that doesn't matter when they can't make the time to see you. And this isn't the first time we've had this much trouble being seen. They either need to hire more doctors or stop taking on patients, especially when you can't find the time to take care of your regular long-time patients. Needless to say, we've started looking for another vet.
Pat Genova
Nov 2025
On 11/18th my best friend needed to see a vet. I thought he just had a stomach bug or he had an obstruction at worst. My DIL recommended Whiskers and Wags. They immediately took him in, something his prior vet wouldn't do regardless of the issue without an appointment. The compassion every single person in this vet gave me on what became the worst day of my life cannot and will never be forgotten. The care and tenderness shown toward my best friend was greater then a vet who saw him regularly since he was a pup. Each person was professional and knowledgeable with my questions and patient enough to reexplain to my son. I will recommend whiskers and wags from the highest mountain tops to anyone in search of an overall well rounded vet for their best friends. They will truly care about your fur baby and not just the dollar.
antoine hanks
Oct 2025
Very professional and was very helpful in the assessment of my lil fur baby
amanda Johnson
Apr 2025
Absolutely.The worst they do is unnecessary tests.They make you drop off your dog so you think the call is to come get them but it's so they call upsell or perform unnecessary tests. before you know it, the bill has tripled. I was also threatened with a lawsuit for posting my bad review.
Kristen Marshall
Apr 2025
Today was my first experience with this veterinary hospital. I arrived early and was greeted kindly. The visit itself was smooth and they took great care of my fur babies. Unfortunately, they do not accept care credit as a form of payment… As a young adult with 4 animals.. that is something that is a huge need for me when choosing vet clinics (I should have asked on the phone before scheduling). This is not their fault of course but just sad that I will probably look elsewhere due to this. If you do not have the need to use CareCredit for these visits, I would highly recommend this practice. They are very reasonable priced and affordable. Every animal that came in seemed happy to be there and the staff seemed to enjoy their job and being around animals.
Katherine English
We had wonderful services when we’ve taken our cat to see Dr. Mason due to an upper respiratory infection. We were able to get an appointment quickly to see Dr. Mason and she was able to quickly recognize what the issue was and prescribed the medication to administer Binx. Unfortunately, as Binx is an outdoor cat (daughters have allergies) it did take him longer to get over the infection, but Dr. Mason and her staff were very helpful and kind when we had to bring him in for a second time. Dr. Mason didn’t run any unnecessary tests and treated Binx very conservatively. Overall experience was exceptional!
Virginia Maclin
The visit was Deacon first at Whispers and Wags and it went very well. The service was very informative and Chesterfield and vet was very patience and kind. Deacon is a Shepsky and has very bad separation and anxiety issues, but he did really well. I look forward to working with this animal clinic for all of Deacon needs.
Dawn Young
Dr Mason and her staff are absolutely amazing! Brought my senior cat over from another vet who I was not happy with and Dr Mason did not disappoint! She thoroughly examined him suggested the tests that she would like to administer I approved and she prescribed supplements and special kidney food after finding out his kidney function wasn’t great . She also advised how to care for his ailment and he has improved ! Grateful for Dr. Mason and her staff extremely knowledgeable and caring!
Stacy Stutz
Phenomenal service! We found Large lump on one of my little guys, obviously a terrifying experience for myself and my kids. We were able to get in quickly! Dr. Mason did a needle biopsy and luckily it was found to be benign.
I have seen some reviews on here that state that unnecessary services were pushed on people. I find that very difficult to believe as that was not my experience at all and not just that one time either. My mom brought her cat in here, he suffers from feline aids, my mom actually requested another test for feline AIDS, thinking it could tell her what “stage” the disease was in. Dr. Mason explained to her that that would not tell them anything and it would be unnecessary.
I am happy to have such a great veterinary team so close to home in Chester!
Lionel Santiago (elionels)
This is my personal perspective, and I do not intend to criticize any veterinarian. I acknowledge that they assist us with pricing and try to mediate between PETA and Animal Control. However, my viewpoint on this matter varies. You have the option to visit them, but I am sharing my experience and perspective, which is solely my opinion. Please be cautious with this facility; they might try to push unnecessary services on you. They will claim they are here to help, but after your visit, they may reach out to Animal Control and create misleading narratives. If Animal Control contacts them with inquiries, instead of clarifying that the animal is receiving treatment, they may communicate in a manner that could lead to misunderstandings, resulting in uninvited individuals coming to your home. I strongly recommend that you perform comprehensive research. Remember, regardless of VA codes, constitutional rights will always take precedence over local or state laws. Article I. Bill of Rights. Section 12. Freedom of speech and of the press
Tonya Moore
Our lab has been coming here for a few years and we started out with positive experiences but lately they have let us down time and time again. Last week we reached out hoping to get our sick dog an appointment and the soonest we could be seen was 3 weeks away. Obviously that was disappointing because no one wants their fur baby to be in misery for that length of time. However, we were assured that everyday from 3-4pm they do urgent care appointments and if we call when they open they will do what they can to get our dog seen during that time slot. Well I have called everyday this week and each time was told we couldn't be seen and to try again the next day. One morning we were told they weren't taking any appointments because they were doing an emergency surgery during that time slot. Okay fine, I'll try again tomorrow morning. Next morning comes and I'm told they're already booked. Okay fine, I'll try again tomorrow morning. Each day I called the minute they opened and each time I was turned down. Now it's Thursday morning and once again I'm told no. I explained my concerns and frustration because each day that goes by my fur baby has gotten worse and each day I'm turned away. So the front desk said they would talk to the doctor and call me back. I'm thinking, finally, they'll figure out a way to see us. A couple hours later I get a call saying that I just need to take him to an emergency vet. As if everyone has the extra money to pay for a place like that. That's the whole point in having a regular vet, so that you have a place to take them for checkups and sick visits. So then I ask if I can try again tomorrow (Friday) morning to get in the urgent care time slot and I was told no because the doctor is only working a half day tomorrow. The people there are nice but that doesn't matter when they can't make the time to see you. And this isn't the first time we've had this much trouble being seen. They either need to hire more doctors or stop taking on patients, especially when you can't find the time to take care of your regular long-time patients. Needless to say, we've started looking for another vet.
Pat Genova
On 11/18th my best friend needed to see a vet. I thought he just had a stomach bug or he had an obstruction at worst. My DIL recommended Whiskers and Wags. They immediately took him in, something his prior vet wouldn't do regardless of the issue without an appointment. The compassion every single person in this vet gave me on what became the worst day of my life cannot and will never be forgotten. The care and tenderness shown toward my best friend was greater then a vet who saw him regularly since he was a pup. Each person was professional and knowledgeable with my questions and patient enough to reexplain to my son. I will recommend whiskers and wags from the highest mountain tops to anyone in search of an overall well rounded vet for their best friends. They will truly care about your fur baby and not just the dollar.
antoine hanks
Very professional and was very helpful in the assessment of my lil fur baby
amanda Johnson
Absolutely.The worst they do is unnecessary tests.They make you drop off your dog so you think the call is to come get them but it's so they call upsell or perform unnecessary tests. before you know it, the bill has tripled. I was also threatened with a lawsuit for posting my bad review.
Kristen Marshall
Today was my first experience with this veterinary hospital. I arrived early and was greeted kindly. The visit itself was smooth and they took great care of my fur babies. Unfortunately, they do not accept care credit as a form of payment… As a young adult with 4 animals.. that is something that is a huge need for me when choosing vet clinics (I should have asked on the phone before scheduling). This is not their fault of course but just sad that I will probably look elsewhere due to this. If you do not have the need to use CareCredit for these visits, I would highly recommend this practice. They are very reasonable priced and affordable. Every animal that came in seemed happy to be there and the staff seemed to enjoy their job and being around animals.