About Personal Touch Services
Personal Touch Services is a well-known, locally owned and operated mitigation, restoration, and home improvement company in Hampton Roads, Virginia. They are a Virginia Class A-licensed contractor, providing 24-hour emergency home restorative services. The business is committed to offering high-quality, reliable, and professional services while maintaining open and transparent communication with customers. Customer reviews highlight the professionalism and expertise of the Personal Touch team, especially their knowledge and willingness to keep clients informed throughout the restoration process. Customers have praised the staff for being courteous, respectful, and attentive to their concerns. The company has successfully handled various situations, such as water damage repairs, with a streamlined process that includes daily updates through the Builder Trend app. From initial water and mold mitigation to complete restoration, Personal Touch Services has shown their dedication to exceeding customer expectations. Clients noted an organized workflow, with timely scheduling of movers, plumbers, and installers, leading to impressive renovations like new flooring and bathroom updates. Even when challenges arose, Personal Touch was quick to communicate and resolve issues, resulting in positive experiences. The company's focus on customer satisfaction and quality workmanship makes them a strong choice for restoration and home improvement needs. Recent reviews also highlight the company's responsiveness and thoroughness. Customers appreciated the friendly and effective mitigation work, especially during water damage and roof repairs. The team, including members like David, Luis Rivera, Courtney, Holley, and Ryan M., is praised for their professionalism, clear communication, and ability to work efficiently within tight timeframes—sometimes completing large projects like a bathroom redo in just three days. Customers also noted the team’s attention to detail and clean-up, ensuring the house was well taken care of throughout the process. Their dedication to doing the job right, quickly, and with a friendly approach makes Personal Touch Services a dependable choice for restoration and home improvement projects.
We had a hole in our roof which let water into the house. We have been working with Progressive and they sent out Personal Touch. The process has been slow mostly due to paperwork going back and forth with Insurance, but Luis Rivera specifically with Personal Touch was really easy to work with, would say hi to the kids and not just awkwardly be in our house without saying a word, and just really did a great job on the mitigation end of everything. Thank you!
Part 2 of a review I did. Because it was 2 different jobs but the same Company, they got another review on another account to highlight this appropriately.
My first review was on water damage; this one is the project to repair the mitigation completed previously!
Courtney and Holley we're the starting points, and eventually connected me with Ryan M. as the project manager! Everything, even when someone wasn't quite right, was handled quickly and effectively. Even when the problem persisted, the team kept on pushing until we got the result as desired! The conversation was transparent, and the job was done, exceeding the original standing of the room to be...read full review
Alright, so let's hash it out. I had (still have work in progress) some home damage from a leak elsewhere in the home. My insurance Company (Nationwide) sent out Personal Touch Services. Two gentlemen greet us, and we're ready to dive in. So, a couple of things up front, thorough is an understatement. These guys made sure there wasn't a stone left unturned to ensure all the mold or anything was gone, and I have nothing to worry about. Not only were they friendly, but they also had a great humor, explained everything IN DEPTH, and there wasn't a single part I wasn't made aware of or didn't know about.
David and Luis were amazing! Again, top notch, did their job...read full review