Personal Touch Services is a well-known, locally owned and operated mitigation, restoration, and home improvement company in Hampton Roads, Virginia. They are a Virginia Class A-licensed contractor, providing 24-hour emergency home restorative services. The business is committed to offering high-quality, reliable, and professional services while maintaining open and transparent communication with customers.
Customer reviews highlight the professionalism and expertise of the Personal Touch team, especially their knowledge and willingness to keep clients informed throughout the restoration process. Customers have praised the staff for being courteous, respectful, and attentive to their concerns. The company has successfully handled various situations, such as water damage repairs, with a streamlined process that includes daily updates through the Builder Trend app.
From initial water and mold mitigation to complete restoration, Personal Touch Services has shown their dedication to exceeding customer expectations. Clients noted an organized workflow, with timely scheduling of movers, plumbers, and installers, leading to impressive renovations like new flooring and bathroom updates. Even when challenges arose, Personal Touch was quick to communicate and resolve issues, resulting in positive experiences. The company's focus on customer satisfaction and quality workmanship makes them a strong choice for restoration and home improvement needs.
Recent reviews also highlight the company's responsiveness and thoroughness. Customers appreciated the friendly and effective mitigation work, especially during water damage and roof repairs. The team, including members like David, Luis Rivera, Courtney, Holley, and Ryan M., is praised for their professionalism, clear communication, and ability to work efficiently within tight timeframes—sometimes completing large projects like a bathroom redo in just three days. Customers also noted the team’s attention to detail and clean-up, ensuring the house was well taken care of throughout the process. Their dedication to doing the job right, quickly, and with a friendly approach makes Personal Touch Services a dependable choice for restoration and home improvement projects.
