About Aire Serv (of Chesapeake)
Aire Serv of Chesapeake is a dependable heating and air conditioning company that provides installation, maintenance, and repair services for heating, ventilation, air conditioning, and indoor air quality systems. Their service professionals, such as Michael and Elise, are courteous, friendly, and knowledgeable. They arrive on time and take the time to explain issues and options clearly, offering estimates to help customers budget for future improvements. The company is dedicated to industry-leading customer service, supported by the Neighborly Done Right Promise, which ensures that if work is not done right, they will make it right. Customers have praised the prompt appointment setting and the focus on complete job satisfaction, making Aire Serv of Chesapeake a trusted choice for heating and air conditioning needs. Recent reviews highlight the company's quick response, attention to detail, and willingness to go above and beyond — from fixing mold in ductwork to adding needed upgrades and providing quick repair services. The technicians are described as considerate, professional, and efficient, often arriving early and keeping customers updated throughout the process. Their team is also noted for helping with unexpected issues, such as assisting with debris cleanup after ceiling damage. Overall, clients are very happy with the results, especially enjoying the comfortable, cold home after system upgrades and repairs.
So, so, so, so HAPPY with our experience with Aire Serv. We unfortunately came home from an out of town vacation to find mold in our ductwork. We called Aire Serve on a Thursday and they had a technician come out first thing Friday morning. Matthew was able to give us his best recommendation for not only the issue we initially called about but also solutions to other, what we deemed "small" and "we can settle with this" issues. He was able to answer all questions we had about the process and made us feel comfortable about moving forward. After giving the go ahead - Aire Serv started working first thing that following Monday (so fast!). The team of Matthew, Derrick, and another young man, that I sadly did not get his name before he left, WERE SUPERSTARS! They were very considerate and polite throughout the entire process. No one likes going without AC during summer but these guys worked hard every day to get everything fixed as soon as possible so we did not have to be without for very long. Every day they would show up early and let us know the plan for the day and then check in to update us on the process before leaving in the evening. What really sealed the deal was on the last day they were working we had another incident where part of our kitchen ceiling fell (due to NO fault of Aire Serv at all!) and they stepped in and helped my husband clean up the debris before leaving for the day. SO APPRICIATIVE OF THE EXTRA HELP. In the end Matthew was able to explain how our new air system worked and answered all our questions for the last time. My husband and I are so happy with this service and so happy with the results and love our new comfortable cold home 🙂
recently had the pleasure of having a smart thermostat installed by AirServe, and I couldn’t be happier with the experience. The technician who came to my home was not only respectful and reliable but also incredibly skilled at her job. From the moment she arrived, it was clear that she knew exactly what she was doing. She carefully assessed the existing wiring and took the time to explain the installation process to me. Her attention to detail was impressive, and she went above and beyond to ensure that everything was wired correctly. What truly stood out was her commitment to excellence. She didn’t just complete the installation; she made sure that the thermostat was functioning optimally and even provided helpful tips on how to use it efficiently. Her dedication to customer satisfaction was evident throughout the entire process. I highly recommend AirServe for any HVAC needs. Their professionalism, expertise, and outstanding service set them apart. Thank you to the wonderful technician who made my smart thermostat installation a breeze!
Earlier last week, we experienced some issues with our upstairs unit, causing possible leaks into the ceiling. We called, and Air Serv sent Michael to help fix the issue, which was quick and painless! He gave us a great rundown of what was going on both in person and on the invoice. I definitely would recommend using this service again to fix any other issue that may come around regarding our AC.