Monfalcone Accounting Group LLC

Nov 2023

UPDATE: Based on Christina's response, I feel inclined to write an update on the situation. As for complaining from day 1, I never complained until an issue arose. After we caught several mistakes made by Laurie (another accountant at the firm), we let Christina know we had lost confidence in Laurie. I am not an accountant and it makes me uneasy having to fact check all my accountant's work. We thought we could trust Christina so asked if we could work with her directly instead of taking our business elsewhere. Christina agreed, but then essentially ceased communications, aside from one off emails promising to send a draft of the returns that night or the next day which never came to fruition. After a complete lack of communication for months on end, the day taxes were due we received an email from Christina with a draft of our return, which included numerous errors due to a lack of attention to detail. We were forced for file an extension and penalties were incurred based on this. Our taxes were finally filed in June 2023, and upon review by a new accountant numerous issues were identified that we are still to this day dealing with. Based on these numerous issues and the complete lack of communication from Christina and her team, I filed a report to the Virginia Board of Accountants who immediately opened an investigation into her activities. The Board ultimately closed the investigation after a two month long investigation, but contrary to Christina's response did not find that I made any false statements (confirmed via a phone call to the board today)--while the issues did not rise to the level of a professional ethical violation, they made our lives extremely difficult and frustrating for months on end. This clearly is not a one off issue - the numerous one star reviews show that these issues have been prevalent for years.

Mar 2023

Initially Christina was very responsive when I reached out for help with my 2022 taxes. However when communication mattered most during this season's filing time, Christina became virtually unresponsive to a point where I had to find another accountant. However, she was very quick and responsive with sending me a bill...

Feb 2023

Initially, Christina was very responsive when I reached out for help with my 2022 taxes. However, when communication mattered most during this season's filing time, Christina became virtually unresponsive to the point where I had to find another accountant. However, she was very quick and responsive in sending me a bill...