About Custom Floor & Design
Custom Floor & Design is a family-owned business that has been providing trustworthy service and quality products at reasonable prices since 2005. They specialize in various flooring types, including hardwood and luxury vinyl plank, and offer free estimates. Customers praise the professionalism of the team, highlighting their attentiveness to concerns and the thoroughness of the installers. The company's commitment to quality is evident in the seamless replacement of damaged wood flooring, leaving no visible signs of repair. Custom Floor & Design's competitive pricing and positive customer experiences make them a recommended choice for flooring needs. Customers appreciate the team's efficiency, knowledge, and cleanliness during the installation process. The showroom offers a wide selection of floor materials and color options, allowing customers to get a better feel for the products. The owner and his team have been praised for their patience and flexibility in accommodating customer requirements, even when dealing with unexpected challenges. One customer described how the staff provided excellent suggestions for carpet upstairs and vinyl planks in the basement, especially considering pets. The team scheduled measurements promptly, ensuring accurate planning before installation. The installers, led by Mr. Lee and Mr. Louis, were professional, respectful, and accommodating, even making last-minute layout changes. The owner personally confirmed details before installation and checked in during the process to ensure satisfaction. The work was completed in a single day, and customers received thorough warranty information and guidance for future issues. Overall, Custom Floor & Design is a reliable and trustworthy choice for any flooring needs, with a team that takes pride in their work and ensures customer satisfaction. Their dedication to quality, flexibility, and attentive service has earned high praise from satisfied clients.
⭐️Outstanding Experience with Custom Floor & Design – Special Thanks to Albert Kim!⭐️
We were in the area and randomly walked into the Custom Floor & Design store in Chantilly, where we were warmly greeted by Albert Kim. We initially told him we were “just looking,” but after seeing the wide range of flooring options — carpet, hardwood, vinyl planks, and more — we were impressed by the variety and quality. Albert patiently walked us through everything, explaining the differences between products in detail and helping us understand what would work best for our home.
We were specifically looking for carpet for the upstairs bedrooms and vinyl...read full review
Albert Kim and his team were incredibly efficient and did a beautiful job with the flooring for my new condo! Communicated with me every step of the way and worked to accommodate my tighter timeline. Would recommend them to everyone.
The experience with Custom Floor & Design has been great. We have worked with Albert Kim, who is very professional and responsive to all our questions. We have a tight timeline and special request to match our existing floors. He is very patient and addressed all our questions and requests. The new floor and staircase turned out great. We will for sure recommend to other friends who are looking to get their floors done.