About Custom Floor & Design
Custom Floor & Design is a family-owned business that has been providing trustworthy service and quality products at reasonable prices since 2005. They specialize in various flooring types, including hardwood and luxury vinyl plank, and offer free estimates. Customers praise the professionalism of the team, highlighting their attentiveness to concerns and the thoroughness of the installers. The company's commitment to quality is evident in the seamless replacement of damaged wood flooring, leaving no visible signs of repair. Custom Floor & Design's competitive pricing and positive customer experiences make them a recommended choice for flooring needs. Customers appreciate the team's efficiency, knowledge, and cleanliness during the installation process. The showroom offers a wide selection of floor materials and color options, allowing customers to get a better feel for the products. The owner and his team have been praised for their patience and flexibility in accommodating customer requirements, even when dealing with unexpected challenges. One customer described how the staff provided excellent suggestions for carpet upstairs and vinyl planks in the basement, especially considering pets. The team scheduled measurements promptly, ensuring accurate planning before installation. The installers, led by Mr. Lee and Mr. Louis, were professional, respectful, and accommodating, even making last-minute layout changes. The owner personally confirmed details before installation and checked in during the process to ensure satisfaction. The work was completed in a single day, and customers received thorough warranty information and guidance for future issues. Overall, Custom Floor & Design is a reliable and trustworthy choice for any flooring needs, with a team that takes pride in their work and ensures customer satisfaction. Their dedication to quality, flexibility, and attentive service has earned high praise from satisfied clients.
Had Custom Floor & Design install LVP throughout my house and honestly couldn't be more satisfied. I worked with Albert Kim and he actually listened to what I was looking for and my price range, instead of just pushing whatever was most expensive. He knew his stuff and helped me narrow down the options without making it overwhelming. He booked a time to come by my place for measurements and did that quickly and efficiently without taking too much time.
The installers showed up on time, worked clean, and the end result looked amazing. They also made sure they thoroughly cleaned up the area after they finished. No gaps or any issues, just solid work. The price was...read full review
Had a great experience with Custom Floor & Design. Albert was helpful, knowledgeable, and easy to work with. He answered our questions and helped us find the right flooring for our home. Overall, a smooth process and great customer service.
Albert was very helpful and provided the best results. My home looks brand new because of his expert advice and guidance. We were in a rush to complete our floors before an important family gathering and we are more than satisfied with the results. Thank you custom floor and Albert!