Custom Floor & Design is a family-owned business that has been providing trustworthy service and quality products at reasonable prices since 2005. They specialize in various flooring types, including hardwood and luxury vinyl plank, and offer free estimates. Customers praise the professionalism of the team, highlighting their attentiveness to concerns and the thoroughness of the installers. The company's commitment to quality is evident in the seamless replacement of damaged wood flooring, leaving no visible signs of repair. Custom Floor & Design's competitive pricing and positive customer experiences make them a recommended choice for flooring needs.
Customers appreciate the team's efficiency, knowledge, and cleanliness during the installation process. The showroom offers a wide selection of floor materials and color options, allowing customers to get a better feel for the products. The owner and his team have been praised for their patience and flexibility in accommodating customer requirements, even when dealing with unexpected challenges. One customer described how the staff provided excellent suggestions for carpet upstairs and vinyl planks in the basement, especially considering pets. The team scheduled measurements promptly, ensuring accurate planning before installation. The installers, led by Mr. Lee and Mr. Louis, were professional, respectful, and accommodating, even making last-minute layout changes. The owner personally confirmed details before installation and checked in during the process to ensure satisfaction. The work was completed in a single day, and customers received thorough warranty information and guidance for future issues.
Overall, Custom Floor & Design is a reliable and trustworthy choice for any flooring needs, with a team that takes pride in their work and ensures customer satisfaction. Their dedication to quality, flexibility, and attentive service has earned high praise from satisfied clients.
