Reviews for South Valley Cleaners
Write a reviewHours
Monday: 8AM - 7PM
Tuesday: 8AM - 7PM
Wednesday: 8AM - 7PM
Thursday: 8AM - 7PM
Friday: 8AM - 7PM
Saturday: 8AM - 7PM
Sunday: Closed
Tips
accepts credit cards
Ratings
Google: 3.6/5 BBB: No RatingSouth Valley Cleaners
7732 Richmond Hwy, Alexandria
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I switched to South Valley Cleaners during the pandemic since my old dry cleaners was near my office (that I wasn't going into regularly.) Consistently, clothes are not ready on time, so I've had to return multiple times to pick up my full order. Recently I went to pick up and the place was locked up tight. I called repeatedly over the course of several days. No answer. No voice mail. No sign on the door explaining what was going on. I feared they'd gone out of business and I'd never get my clothes back. Emailed the owners through their website. No response. When I finally found them open again, the store employee told me they had been closed for some construction in...read full review
This business is dreadful. No Customer service to speak of, unreliable and unreachable .since the original owners sold the business it’s really gone down hill. After almost 30 years I will go elsewhere.
Since the original owners sold the business, the quality has gone slalom to the bottom of the hill! The attitude of the person tending the store is miserable, WHEN someone is actually there... if the store is open - that's hit or miss, never an indication as to why they are not open , though the hours of business are clearly posted and my clothes do not smell clean. I often wonder if they are actually cleaned at all or just pressed to look clean. No one ever answers the phone and their website, though it offers an option to leave feedback, no one ever responds other than sending a an automated text. The services have also gone up in price by $2- $3 an item. This is the...read full review