About Ben Nielsen's Alexandria Automotive
Ben Nielsen's Alexandria Automotive is a locally owned business in Alexandria, Virginia, dedicated to providing exceptional automotive services. They specialize in a wide range of repairs, including Diesel Repairs, Fleet Repairs, Tire Repairs and Replacement, Suspension & Steering Repairs, Cooling System Repairs, Charging System Repairs, Brake Repairs, and Oil Changes. Customers appreciate the shop's commitment to honesty and customer satisfaction. Reviews highlight the exceptional service provided by the team, who are praised for their attentiveness, responsiveness, and ability to accurately diagnose and promptly resolve issues. The availability of a free loaner car and complimentary pickup and drop-off service further contribute to the convenience and satisfaction of the customers. The shop has earned a reputation for reliable and trustworthy automotive care, particularly during busy holiday seasons when they are able to provide quick turnaround for major repairs, ensuring customers can confidently take long trips in their vehicles.
Brought my 02 BMW 525i wagon in with a flat tire and thought it was my valve stems because I’ve had issues with my tires losing air. Neilson’s did an entire inspection of my vehicle giving me a breakdown of what is going on with my vehicle as well as checking my valve stems and flat tire, finding a puncture. They patched it and didn’t charge me for anything. Fantastic service and quick.
lot's of work done. Seems well done and the billing was detailed and looked reasonable, cost-wise. The customer liason was excellent and kept me well informed. I was disappointed in two things: first, for the amount of work I had done, I thought there would be a discount. Second, I had to leave with my radio unplugged/unprogrammed. I would have thought that would be hooked back up. Overall, a good experience and I expect to come again at some point.
Nothing worse than when your only car needs immediate attention. I called Nielsen's Automotive and they took the car right away. It turned out it only needed a new battery, but what a relief to have it repaired. Highly recommended.