Black Granite Installations

Black Granite Installations is known for its quality service and professional staff. Customers appreciate the attention to detail and the impressive installations, particularly praising the black granite for outdoor kitchens and various remodel projects, including basements, kitchens, and bathrooms. Many clients highlight the company's pride in their craft and the impeccable service they received, recommending them highly. Recent reviews emphasize the quality work, with customers noting that the countertops look great and the process was stress-free, thanks to helpful team members like Steve. Additionally, a customer mentioned the professionalism and fair pricing, stating they were impressed with the timely completion of their projects. However, there have been some concerns about customer service responsiveness, particularly regarding follow-ups on issues after installation. One customer shared a troubling experience with a sink installation, noting delays in communication and difficulties in getting a resolution. Despite this, the company appears committed to addressing concerns, as evidenced by an update where they quickly responded to fix a sink issue at no charge. Overall, Black Granite Installations has a strong reputation for quality work and outstanding customer service, though experiences may vary.