About Black Granite Installations
Black Granite Installations is known for its quality service and professional staff. Customers appreciate the attention to detail and the impressive installations, particularly praising the black granite for outdoor kitchens and various remodel projects, including basements, kitchens, and bathrooms. Many clients highlight the company's pride in their craft and the impeccable service they received, recommending them highly. Recent reviews emphasize the quality work, with customers noting that the countertops look great and the process was stress-free, thanks to helpful team members like Steve. Additionally, a customer mentioned the professionalism and fair pricing, stating they were impressed with the timely completion of their projects. However, there have been some concerns about customer service responsiveness, particularly regarding follow-ups on issues after installation. One customer shared a troubling experience with a sink installation, noting delays in communication and difficulties in getting a resolution. Despite this, the company appears committed to addressing concerns, as evidenced by an update where they quickly responded to fix a sink issue at no charge. Overall, Black Granite Installations has a strong reputation for quality work and outstanding customer service, though experiences may vary.
Black Granite is simply the best! Communication was top-notch throughout the entire process. They kept me updated on timelines and answered every question I had with expert knowledge. The fabrication is flawless. The seams are invisible, and the edges are polished to perfection. You can tell their installation team has been doing this for a very long time and takes immense pride in their technical skill.
When I thought the process was going smoothly they made it even better when they called to tell me my countertops were done a week early. Couldn’t be more pleased with how my kitchen turned out and the process as a whole!
We had an awesome experience with the whole process. From the bid through the final completed job was very professional. We for sure will use them again.
We had another great experience.
We will use them again
We worked w Black Granite for our new home hard surfaces. There were a few misses along the way, however, they ultimately corrected them to our satisfaction. Additionally, there was an incision on our main island countertop slab. Steve worked with the “Granite Dr”, but was unsuccessful removing the cut. Steve stood behind his name and had the full slab replaced in a timely manner. We have learned through this process that many people don’t stand behind their work. For that reason, we respect and would recommend Black Granite.