About Jackson Family Plumbing & HVAC
Jackson Family Plumbing & HVAC is a professional, locally owned and operated business providing excellent plumbing and HVAC services. They are known for their very best customer service, taking the time to inspect issues and offer personalized solutions using state-of-the-art tools and techniques. Their team handles all plumbing needs with great care, from urgent pipe and fixture issues to seasonal preparation and water system readiness. Customers appreciate their on-time arrivals, quick responses to problems, and thorough, honest work at fair prices. The company excels in water heater replacements, even in tricky spaces, ensuring installations are done right and customers are happy with the final result. They make the process easy for new customers, with simple online booking and helpful confirmation calls. Plumbers arrive on time, acting professional, and often fix issues with simple adjustments rather than pushing big repairs. Their honest approach, quick troubleshooting, and fair pricing are consistently praised. Jackson Family Plumbing & HVAC also provides effective sewer and drain service, clearing main sewer lines efficiently and explaining the process in simple terms. Customers have found their pricing very fair and their service honest, responsive, and skilled, making them a top choice for any plumbing or HVAC help.
I was impressed from the very beginning. They called to set up my plumbing appointment, and on the scheduled day I got a text letting me know they were on the way, along with a tracking link so I could follow their arrival. Theodore and Javier came out to look at replacing and relocating my water heater and provide an estimate. As soon as they arrived, they were polite, professional, and explained the full plumbing process in simple terms. They answered all of my questions and made sure I understood the work involved, the options available, and what to expect with the water heater installation. Both Theodore and Javier were respectful, knowledgeable, and clearly skilled with this kind of plumbing work. I have not scheduled the job yet, but based on this great experience, I fully plan to move forward with them.
We had drywall damage from water collecting around the edge of our shower over time. their plumber and drywall technician checked the damaged area carefully and also looked behind the wall to make sure there were no hidden plumbing leaks before sealing everything back up. They explained the issue in simple terms, worked neatly, and made sure the repair matched the surrounding wall so well that it looked like a small fix instead of a major project. The price was very fair, the service was very friendly, and the whole visit felt professional from start to finish. we also appreciated that they took the time to inspect the plumbing around the shower and point out ways to...read full review
i’m so glad i found jackson family plumbing & hvac when i was looking for a second opinion on my gas tankless water heater. my unit stopped working, and after getting confusing information from the original installer, i wanted a plumber who would actually inspect the system and explain things clearly. the first company made it sound like a major repair or even a full replacement was needed, even though the error code and the manual did not seem to match up. luis came out, opened up the water heater, ran the proper tests, checked the gas appliance carefully, and found that it only needed a simple reset. he had my hot water back on quickly, and the cost was under...read full review