About Glose Gretchen DVM
Glose Gretchen DVM is a local veterinary clinic known for its friendly, kind, and helpful staff who genuinely love animals. Many clients appreciate the honest care and the thorough guidance provided for pet care. Some even travel long distances to seek their services, trusting the veterinarians with their pets' needs. However, there have been concerns about customer service, particularly with a staff member who was reported as rude over the phone. Despite this, the overall reputation of the clinic remains positive, with many recommending it for its dedicated veterinary care.
HORRIBLE EXPERIENCE!!! First & Last time ever coming to Tooele Vet Clinic I cried when my husband and I got home. Took our 10yr old beautiful calico Manx cat in for possible swelling by the neck and shoulder, arthritis and possible earache- vet was extremely rough with her- when advising of concerns- comments back were hostile & unprofessional- was extremely condescending and rude- vet assistant rude- made rude remark when bringing our baby girl back in the room " here is your very big kitty" she said. We realize that our Manx is overweight and when asking questions on recommendations- feedback given was vague and informative- made me and my husband feel like we're wasting his precious time- acted like THEY could careless about our girl- they sure care more about the money than the Quality!!
I would give 0 starts if I could. We recently had to put my dog down because she had a cancerous tumor. The vet had no compassion and kept grabbing my tiny little chihuahua aggressively during her last moments. She went out of this world scared. The vet pushed our hands away when we tried to pet her to comfort her. Instead of feeling at peace because she's no longer in pain, I just feel so heartbroken that what was supposed to be a painless death was instead really terrifying for her. This place is just weird and really un-compassionate. DO NOT BRING YOUR PETS HERE.
The beginning of December, we had a ladder accident in our home and it broke our Pugs femur. I felt relieved finding an emergency vet so close to home but I wish I had read the *honest* reviews on Google. Joe Roundy's demeanor was aggressive but I tried ignoring it bc it was a Sunday. He gave Snoop a sedative before starting the exam but less than 3 minutes later, handled him like a rag doll. At one point my dogs broken leg was outwardly bent in half and I pointed it out and "Dr." Roundy said "OOP no that's not good for it, thanks!" While then roughly flinging Snoopy on his side. He then pulled an old looking textbook out to show me the "proper way" to do the surgery and noted a pin would be left sticking out of my dogs body. He said if the break was clean, the pin was the way to go. If not, it would need a plate and that would be $5k-$6k but wanted to do X-RAYS before giving an official quote. He showed me an X-RAY saying it was a clean break. I'm not a vet, it's Sunday and I'm scared. So I say "If that is the best option for him, then we will trust your judgement." I never implied I was concerned about money because I never asked how much it would cost. I made it very clear I wanted nothing but what was medically best for my dog. Snoopy had to stay the night at the vets and I was told I'd be called the next morning when Snoopy was taken back for surgery. I wasn't. I called around 1 pm Monday December 4th asking how he was doing. The receptionist who answered said "Uh yeah I think he's good." I said "Okay can you go check? As well as find out a pickup time for him?" Without another word, she put me on hold and came back on a minute later saying "The dog is fine, you can come at 5" and hung up. When we went to go pick Snoopy up, we were in the building in front of 2 laughing receptionists for over a minute. I finally announced that I'd like to take my dog home and without even looking up one of them replied "name?" It is the most unprofessional environment I have ever been in. They brought him out barely walking and being tugged on with a rope leash. I immediately picked him up and handed the leash back. Joe Roundy was nowhere to be seen as a vet tech invited me to come back and look at the post-op X-Rays. It didn't look aligned and I asked about a piece of bone fragment off to the side to which she replied "Oh that will dissolve." I gave her a weird look but honestly wanted out of that place. We paid for the surgery and they gave us a paper with no instructions and little paper envelopes containing his prescription pills. Google a little bit and that part might interesting to you. I called my vet the next day as they were closed by the time I could pick Snoopy up and expressed my concern over the surgery. She agreed that the pin would likely not provide enough support in the long run so we scheduled for him to be seen by them 12/6/23. Later that night when I went to give Snoopy his pills, I noticed there wasn't anything on the envelope or paper telling me how much and when to administer the pills. I called and spoke to a very angry woman insisting I wasn't "opening my eyes" and that they always write it on the envelope. I explained that Snoop was an emergency and I understood that some things get missed. She scoffed and slammed the phone down and a minute later Dr. Roundy was on the phone asking what the issue was. I remained calm and repeated myself and his response wasn't any different than the woman before. I finally said "I just need to know how much and when to give him these pills and you'll never hear from me again because we are having your surgery fixed." Joe Roundy said my vet was just trying to steal my money and swore at me before graciously offering up the pill instructions. I informed him we'd like a partial refund of just the $2,000 for the surgery fee and he laughed before hanging up on me. As you can see in the pictures,