“I want to rate 5 stars because the staff are so incredibly kind. However, the vacuum I bought has been nothing but trouble. I’ve taken the vacuum in several times for repair or adjustment which typically only needed to have someone spend a few minutes fixing. However, every time it’s the same issue. The mechanism that is supposed to move the belt to turn the brush when selecting carpet or floor is always breaking. Again I’ve had this repaired several times. I recently took it in for the yearly inspection and the tech said he would just replace the entire mechanism. I was surprised to find out I was charged for this as I thought a consistently failing part would fall under warranty as a manufacturer defect. So the surprise charge wasn’t fun to receive. And of course once I brought it home, the brush belt mechanism is again failing. I hate the vacuum I bought, but love the staff.“
Appliance Repair
“I want to rate 5 stars because the staff are so incredibly kind. However, the vacuum I bought has been nothing but trouble. I’ve taken the vacuum in several times for repair or adjustment which typically only needed to have someone spend a few minutes fixing. However, every time it’s the same issue. The mechanism that is supposed to move the belt to turn the brush when selecting carpet or floor is always breaking. Again I’ve had this repaired several times. I recently took it in for the yearly inspection and the tech said he would just replace the entire mechanism. I was surprised to find out I was charged for this as I thought a consistently failing part would fall under warranty as a manufacturer defect. So the surprise charge wasn’t fun to receive. And of course once I brought it home, the brush belt mechanism is again failing. I hate the vacuum I bought, but love the staff.“