About Carpenter Furnace Company Inc.
Carpenter Furnace Company Inc. is highly praised for its reliable and caring service. Customers appreciate the quick response times, with technicians often arriving within an hour of a call. The staff, including Ryan, Tyler, Ridge, and Brody, are known for their professionalism, knowledge, and friendly attitude. They go above and beyond to ensure everything works properly, whether repairing a furnace or installing a new air conditioning unit. The company is transparent, honest, and not pushy about sales, often charging only for the service call or repairs. Customers value the thorough explanations and patience shown during service, making sure clients understand how to operate new thermostats or humidifiers. The technicians are experienced, persistent with troubleshooting, and dedicated to fixing issues efficiently. Cleanup after work is consistently praised, along with the respectful and friendly manner of the staff. Despite changes in management, the company maintains a strong reputation for great service and customer satisfaction, with many clients trusting them for both repairs and installations of HVAC systems. Overall, Carpenter Furnace Company Inc. is seen as a dependable, caring, and professional local HVAC provider.
If I could give Ryan at Carpenter Furnace Company a million stars, I would. I was referred by my in-laws, who had worked with Dennis the previous owner. I called Ryan at 7 at night and he told me he was booked tomorrow but could get to my house within an hour, which he did. He fixed our AC unit on super short notice because he cares about his customers. He earned a customer for life. Also, he only charged the service call fee despite fixing the problem, and he was 100% transparent and not pushy to sell us a new unit.
The owner Ryan was Amazing. We had some ad ons to our furnace and he went on and beyond with his service. Made sure everything was working perfect and explained how to run the new thermostat and humidifier. Highly recommend this company !!
We had a great experience working with Tyler on our new Lennox AC unit! He came the next morning after I called & explained things to us thoroughly. Tyler & Ridge were a good team installing our new air conditioner the next day. We were very pleased with their work, cleanup, and timeliness! Thanks Tyler & Ridge!