About J.L. Sorenson Patient Tower
J.L. Sorenson Patient Tower provides a mixed experience for its patients. While some have reported lacking service at times, others have had exceptional care from the staff. The tower boasts spectacular views, which can be a pleasant distraction. The Heart & Lung Center ICU is particularly noteworthy, with staff going above and beyond to provide great care. The Radiology department has its strengths, particularly with individual staff members like John, who made a significant positive impact on a patient's experience. The 10th floor staff is also praised for their attentiveness, organization, and leadership. Overall, J.L. Sorenson Patient Tower has its highs and lows, but its dedicated staff can make a significant difference in a patient's stay.
It was alright. The service was lacking at times. I suppose cause it was Memorial Day weekend. Unfortunately, it was somewhat disappointing. The thing it does have is spectacular views
I had a terrible second experience trying to get in for imaging with Rayus Radiology. A family member had been in the Heart & Lung Center ICU and was taken such great care of by the staff there that I decided to use IHC after my Rayus experience. Although it was a bit of a back and forth communication match to get approved through my personal insurance and get my imaging orders verified from my neurosurgeon, I was finally able to set an appointment with IHC's Radiology department. When I arrived the day of my appointment there were 3 women at the front desk. No one greeted me. I had to greet them first and say good morning. Not one of them answered me back. I said I had an appointment as I approached the two women to my left and the woman sitting down turned and asked the young lady on the other computer if she could take care of me. I was given paperwork to fill out and taken back to change and await imaging. The one saving grace of my experience was the radiology tech. He is the reason I wanted to write this review. He made me laugh from the moment he came to pick me up for imaging. He asked questions to ensure he understood my chart and answered my own questions. He made me feel comfortable immediately. He made sure he talked with me throughout my MRI so that I knew what was being done and what we had left to do. Which is the first time any tech has done so for me. It seemed to make my scan go faster when he updated me like that. I'm usually just sitting in there with my earplugs in or music playing the whole time. His name was John and he was from Memphis. He had some amazing tattoos on his arms and he just moved to Salt Lake a few months ago. John, I appreciate you! Thank you, for being you.
The 10th floor staff at the towers are first class. The nurses checked on me almost every hour, and answered all my questions.Hilda, Kenna, Sam, Jackie, and all the staff from both day and night shift were totally amazing people and took very good care of me.Despite staffing shortages, this department is very well organized and appears to have great leadership.