About Thompson's Comfort Connection
Thompson's Comfort Connection is a family-owned business with 75 years of experience in heating and air conditioning services in the Salt Lake area. They specialize in HVAC installation, maintenance, replacements, and repairs. Customers praise their professional and friendly staff for their thorough work and timely service. Many appreciate the expert guidance in selecting new systems and commend the installation team's efficiency and professionalism. The company is known for offering competitive pricing, with estimates that are extremely thorough and informative. Customers have noted that there is no upselling, and the technicians provide honest assessments, as seen when the owner, Bill, repaired an AC unit without trying to sell a new one. Thompson's Comfort Connection continues to build a strong reputation in the community for quality and reliability, making it a highly recommended choice for HVAC needs. The installation team is professional and great to work with, ensuring that customers feel valued and satisfied with the service provided.
Had them replaced my ac and furnace a month ago, so far runs very good, I am very satisfied.
The most valuable thing of Thompson is they are very honest about the options and results. they do not suger coat what would be expected after the project, If an option is not useful they would say so, if result won't be as good as I expected they do tell the truth.
They are not the cheapest, I did pickup a slightly higher end product so it does cost a lot. But I end of go with them because they are honest for my questions. Nowadays replace HVAC is very expensive, I would rather pick someone is honest to the business, rather than some company that lie to make sale.
Great work. Quick. No surprise costs. Knowledgeable and efficient. Price was a little high on the part but not to the point of rip-off. Good service can be worth a few extra bucks in this business.
We were starting to have some issues with our AC unit and wanted to tackle that problem before it failed us in the middle of summer. Decided to give Thompsons's a call and they were nothing but professional from the get go.
The person that took the call was very courteous and was able to get me in their schedule the same week. Their technician Brad showed up and after his inspection he was very detailed about the issues he had identified. Got a quote for the fix which was reasonable, no up selling, none of the you need a new unit, straight up honest!
A week later Brad himself is scheduled to come back to do the work, you can tell this guy knows his craft,...read full review